Business ProfileforFederal Resume Experts

-I contacted the business by phone on Saturday, spoke with **** who stated if I submitted documents on Sunday and paid a rush fee, I would have my resume packet back by Tuesday evening - I paid $300 on Sunday when I submitted - I was not contacted until Tuesday to ** the packet was being worked - on Tuesday, another $50 was paid for a rush fee - Tuesday evening I had nothing. I emailed and inquired and was told I would have something on Wednesday.- (Rush fee should have been returned at this point as they did not meet the time)- documents were returned to me, part of the packet in size 6 font and part in size 8 font. They advertise the follow OPM best practice, this is not a best practice- you cant even read it.- part of the packet they took the exact same paragraph and used this on all 6 documents that I am required to submit. This again is not a favored method from OPM - I called on Wednesday and spoke to **** again and he kept saying writers have discretion .I get thatthe site also says the use OPM best practices, formats and standards.he was unwilling to see how a font size 6 abd 8 on a resume was bad, general knowledge is you use average font size 11 or 12 - basic writing rules.- on Wednesday I was assured I would have it back by 11:59. I did not receive the revised until Thursday (3/23/23). The product did not have font size adjust and corrections had not been made to my statisfaction - his website states 100% satisfaction guaranteed - his website and verbally stated that work is done by GS 15 and SES staff. When I asked him about this, he stated that ***** who is the lead editor is not a federal government employee, that becomes false advertising - bottom line, they falsely advertised, they guaranteed 100% - they need to refund the $350 I paid - they need to provide a product at the level they say they do - I think they falsify who (level of staff and position of writers) who work for them