Complaints

This profile includes complaints for Capreit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Capreit, Inc.

  6116 Executive Blvd Ste 100 Rockville, MD 20852-4920

• 

  Capreit, Inc.

  11200 Rockville Pike Ste 100 Rockville, MD 20852-3152

• 

  Capreit Residential Management LLC

  13963 W Preserve Blvd # 200 Burnsville, MN 55337

• 

  Metro on 5th

  901 Time Centre Dr Saint Charles, MO 63303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tenet at **** Apartment (**** * **** ** apt *** Richfield, MN ***** from June 2022-June 2023. My husband and I moved at on June 30th and a few days later I was informed from Management that we would receive a full refund because our apartment was left exceptional. Two weeks later I received a check with an amount of $2,003.62. I deposit it into my chase account and few days later when i went into my bank login, I noticed that it bounced. I then called my bank and i was informed that the check was indeed from an account that was closed or that it had a insufficient funding. I called Novo apartment the same day, spoke with Ben and was told that the account was closed and that they had changed banks, and I would received a new check next week. I've been calling weekly and I still haven't received any check sent to me. I need help on what I can do to receive my check. Thank you ******

  Business Response

  Date: 09/12/2023

  In response to ******************** complaint, this is to advise that she received her check sent August 30, 2023, and delivered on August 31, 2023.  A copy of the ***** ticket is attached. The check is in the full amount requested.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A future resident on a tour with an employee tripped and dented my car. It is huge. I was told he wanted to give me his info by ***** and to wait to speak with ******. Once I called back o was told they would give no info and the culprit nor they would give any info and would not be paying anything. I continued to complain and was told I might get a credit to rent. I had the info added to the police report. The police said ****** had to release his name. She hasnt and is seeming to avoid me. They are paying for his injuries due to the steps which were not painted bright yellow and now are and they are a hazard leading to a pile of mulch and give to where to exit to parking lot.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from The ****** at ********* **** on 29 January 2023, 2 days prior to the end of the month. I made all necessary arrangements and notifications per the requirements of the lease, and paid the full months rent in the online portal as the balance shown was for the full amount. A short time later, I received the balance of my security deposit minus the final charges on my account. However I did not receive the balance of the rent payment. I notified the office by email on 2 March 2023, when I became aware of the discrepancy. ***** refused to address the situation in good faith, instead attempting to belittle my understanding of the matter. I asked for her supervisor who she stated was at another property. I called that property & no one answers. I also called CAPREIT directly and left a voicemail. I dont want this to escalate but I will if I need to. I would like Greenview to return the balance of the rent paid (either $139.80 or $135.30, depending whether it is prorated based on 30 or 31 days). I would also like a formal apology for the rude and disrespectful tone and comments made by *****.

  Business Response

  Date: 03/14/2023

  Please see attached letter with enclosures which reflects the charges and her payment.  The reconciliation is correct.  If you have any questions, please do not hesitate to contact *********************** at the property.

  Thank you,

  *************************, Assistant Secretary
  
  Capreit Residential Management, LLC

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into a Capreit property in Michigan. On the date of signing the lease and providing my money orders for the security deposit and the key deposit which totaled $1,013 was lost by the leasing consultant. I provided the leasing consultant with the whole money orders because we were rushing and it was closing time for the office and I forgot to tear off the receipt of the money orders. The leasing Property staff provided me with paperwork and the keys to the apartment which proves that she had the money orders otherwise she would not have handed me the keys to the whole apartment so now the property would like to turn this around on me and I should not be going through this because they have an unprofessional staff who forgot and misplaced my money orders so because of this leasing staff negligence it reflects a negative balance of $470 within the active rent portal and I am not going to double pay. This is not a good experience and I will soon write a ****** review if this is not addressed I will take them to small claims court and contact my attorney if this is not resolved. I have attached a screenshot showing that I withdrew the money from the bank and this should not be on me

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I moved to ******** ****** Apartments on May 1, 2022. My family and I are on an assisted living program with Montgomery County Maryland and the Department of ******** *******. My family and I are originally from Houston, TX. We moved to Maryland in 2017 after Hurricane Harvey destroyed our house and vehicles, as well as the rest of the city. Hence, the reason we are on assisted living. When we inquired about an apartment at ******** ****** we were sold an apartment that had 2 bedrooms and a den. We weren’t sure about this since we’re looking for a 3 bedroom apartment but the agent insisted that they could get it approved through the HOC(the agency in Montgomery County MD that handles assisted living programs). With this reassurance from the apartments agent we moved forward with obtaining the apartment. Things seemed to be going well. The day we moved in, which was May 1st a Friday, the HOC had called the apartment to speak with the agent we were working with. He was not there to take the call but another agent for whom we never worked with did take the call. Apparently, the two agents did not discuss with each other what was going. Therefore, when the agent we never worked with took the call she failed to verify the others work. In turn, the HOC adjusted our rent to an amount that we are struggling to deal with. If Capreits agents discussed with each other what the other was doing this would have never happened. Like I said previously, I have the Department of ******** ******* support in this. I’m trying to be fair and let Capreit handle this situation thoroughly. If not, I will be forced to allow the Department of ******** ******* to intervene. Please take action and do something about this. My wife and I had done everything that was asked of us in this situation. Please fix this or I will take further steps to resolve this matter on my own and I can’t promise that no one will get trouble. Just remember that I have the ***’s full support.

  Business Response

  Date: 10/21/2022

  October 17, 2022

  **. and ***. ******** ********
  **** ******** ******, Apt. ***
  Bethesda, MD *****

                  Re:         HOC Contract/Lease for Apartment *** - BBB Complaint

  Dear **. and *********************:

                  We are in receipt of your Complaint to the Better Business Bureau and would like to respond to your concerns.

                  1.            Three (3) bedroom vs two (2) bedroom apartment - Your two-bedroom with den apartment rent is lower than the rent for a three-bedroom apartment leased at the same time.   

                  2.            Your portion of the rent is based upon the income information you provided to the Montgomery County Housing Opportunities Commission (HOC), the owner of ******** ***** Apartments.  Based on the information you provided as of May 1, 2022, your total income was $101,956.00, less certain deductions HOC determined to be applicable. Please note: all questions regarding HOC’s process for determining rental assistance amounts should be directed to HOC.
  
                  In providing the necessary approvals, HOC staff inadvertently quoted an incorrect amount for your monthly rental assistance.  HOC corrected this mistake only a few hours later and communicated same to you.  At the time you signed your Lease for the two-bedroom w/den apartment, you knew the exact amounts to be paid by both you and HOC.
  
  October 17, 2022
  
  In August 2022, you informed HOC that your income had been reduced due to unemployment.  HOC conducted an Interim Review and determined that the amount of monthly rental assistance should be raised from the original $536.00 to $759.00.  This determination reduced your monthly portion of rent to $2,391.00.
  
  I encourage you to contact *** ******* ***** at HOC.  You may call her at ************ or email her at *****************@**********.  She is familiar with your case and can answer your questions regarding their method of determining rental assistance amounts.
  
  
                  I am copying the Better Business Bureau and ask that they please not publicly post the response as it contains personal information that should not be available to the public.
  
                                                                                                                  Sincerely,
  
                                                                                                                  Eileen ** H******, CP
  
                                                                                                                  Assistant Secretary
  
                                                                                                                  CAPREIT Residential Management, LLC

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue in question began at the beginning of February of this year (2022). My wife and I declined to sign a lease at *********Apartments. ******** returned our deposits and we moved on; however, we were both charged a $200 move out fee by ********'s billing company, Capreit, even though we had never actually moved in in the first place. We reached out to ******** to resolve the issue, and we were informed there was no balance left on our account. We attempted to reach out to Capreit Billing on several occasions, but to no avail. Ultimately, Capreit sold our debt to ******** Debt Recovery LLC. We do not owe this money, we attempted to amend the situation, yet Capreit seemingly refused to help us resolve the matter.

  Business Response

  Date: 07/14/2022

  I have been on vacationh.  I will check on this and get back to you.

  Eileen H**********

  Business Response

  Date: 07/18/2022

  We have researched this matter and instructed Columbia Debt Recovery LLC to delete this debt at once.  As with all companies, they are sometimes slow, and accordingly, we will check with them again in 10 days to ensure that it has been deleted.  We sincerely apologize for this occurring.  As ********************** is aware from speaking to our office, our records show that he does not owe our company anything.  We are at a loss as to how it was transferred to ******** but have taken all steps possible to make sure they have deleted it from their records and will delete it from ********************** and ********************** credit report as well.

  Thank you,

  Eileen H************

  Customer Answer

  Date: 07/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************