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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We took our vehicle in, July 2023 to see if it needed a transmission. A few days, no later than a week later, the owner said that’s what it needed. Paid half of the money that week and the other half once he said the vehicle was ready. The whole ordeal was only about 3 weeks. No paperwork was provided at that time pertaining to the warranty, no receipt was given for the transmission, only an overall invoice. Why? My wife knew this mechanic for over 20 yrs and she trusted him. Vehicle was driving however I would feel a knock still and September 3, 2023 it started not driving past 45-50. Drove it to Protech and parked it, the next morning, the owner called and said I want to know why your truck up here, rudely. I explained what was happening and never mentioned a transmission. However, first thing that came out of his mouth was your transmission is out of warranty and claimed it ran out of warranty while it was sitting at the shop waiting for our second payment. I have a bank statement that says my wife and I didn’t take long paying it because we needed that vehicle. So now since September 2023 the owner claimed he was trying to help us out and find another transmission and we would have to pay for labor again… which we agreed to do so, it just seems he gave up on fixing it.Business response
05/24/2024
Customer was called several times and didn't have the money to pick up the vehicle. the warranty was 90 days from our parts supplier the warranty voided. after the 90 days. And could have charged additional fees. for not paying as promised, still trying to help the customer but it was his own Falt for not paying on time. thanks.Initial Complaint
10/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I took my truck using this shop as a last resort for a vehicle inspection . They kept my truck for about 2 weeks was not answering calls from neither me or my boyfriend . They called Sunday 10/02 for the first time i was in church and missed the call so i returned it no answer i sent a text no reply so i just went up to the business to check on my truck he then stated that it has been finished and they have called me several times and left voicemails i had no calls or voicemails from then except one missed call Sunday which the business was closed on that day . Once getting my truck the low engine oil light was on then the check engine light came on i took it to ********* they stayed it was showing catalytic converter . I took it to the shop where i purchased it he confirmed that it was the catalytic converter and confirmed that the shop that i had my truck at had to have messed it up which is why they kept my truck so long they have no been returning my calls or text still . They gave me an inspection pass paper so i know for sure that was never a issue before my truck came to that shop . I never had any light on it any problems out of my truck . I do not trust them to fix the problem but i do want them to pay for my damage that they have caused if i have to get an attorney i willBusiness response
11/23/2022
Business Response /* (1000, 15, 2022/11/17) * NEVER SPOKE TO Miss **** Call HER Phone WAS OFF. OPENInitial Complaint
09/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My van was taken in for inspection on Aug 13 I was giving a paper of repairs I got everything fixed at off the grid garage I took it back to get re inspected and the owner says its gonna fail for a flap in the front which off the grid garage will tell you was messed up before it was inspected and he chose not to put it on the report so I would go past my 30 days and I would have to pay for the inspection againBusiness response
10/21/2021
Business Response /* (1000, 12, 2021/10/14) */ Vehicle was damaged prior to reinspection this was visibility observed. Wouldn't meet requirements. Customer refused to comply. And was disorderly
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.