ComplaintsforTruist Bank
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been with this bank for years. They charged me 3 overdraft fees without just cause. They refused to give me a refund when the account had the funds in the account. This is bad business and they had the nerve to say they issued a 10 credits for filing a complaint. What an insult.Initial Complaint
05/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have made severals large deposits with Truist Bank before, which were from my business account. They claimed they were gonna hold it to make sure it wasn’t faked because I’ve never deposits larges amount before. I said that’s fine.They hold it for many days before they’ve released it to me. I have a family friend that wire $3000 he was owed to me in my account, they also return that money back to the sender, until today they never explained to me why they’ve returned it. I went back again and deposited 2 larges check in the atm, one for $5000, the other for $$2000. They hold it, but not for as many days as this one that I’ve deposited recently 5/15/2023. On 5/15/2023 I’ve deposited a check from Carmax for a vehicle that I’ve sold to them for $5000, Truist bank deposit $100? in my account ( don’t know why, I guest that “$100” didn’t need to be investigated) and they hold $4,900. I received a email from them the next day that says they’ve put an exception hold on the check. So I waited till Wednesday to see if they will deposit it, they never did. Than I went to the bank and ask them about it, they told me they have to “investigate to see if it not fake!” When I asked them what is there to be investigated, it’s a check from Carmax, what relationship do you think I have with them, beside selling a car to them ? They claimed it because it was a large deposits in the atm?(lies they tell). When I refused to leave the bank they told me they were gonna call Carmax to verify the check and if it clear they will deposit it right away. I was at the bank on Wednesday, it was Friday and the money was still on hold. When I went to the bank again, they told me they’ve call Carmax bank and no one answers them(lies they tell) I even call Truist Bank customer service myself, they told me the check was fine. I asked them why can’t I have my money, they told me I will have to wait till they release it to me??????. Today is 5/23/2023 they still holding the check!!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.