ComplaintsforAtlantic Tractor

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/19/22 we entered a contract by purchasing a used 2015 JD 1025r tractor with a reported 70-hour engine meter from Atlantic Tractors Westminster Maryland location. $5000 was put on a credit card for a down payment, while the remaining balance was financed through John Deere Financial. While no training was given at dealership, tractor was transported to my home where I observed the hour meter reading 97 hours instead of the reported 70 as described in the dealership. I decided to cut the grass on 10/21/22 with the machine as it was intended to be used for. Approximately 2.5 hours into the first use, the equipment broke. This scared me as a consumer that I had a defective and unsafe product. I promptly called the dealer and requested to be let out of the contract and return the machine. The district sales manager Michael ******** replied to me stating that returning the equipment was acceptable and to drop off the machine to the dealer. The machine was dropped off on 10/22/22. The contract was reversed and closed out per JD Financial on 10/27/22. It has now been 9 business days and the district sales manager Michael is refusing to return my down payment in full unless I agree to pay $900 to repair the part of the tractor that broke, siting that it was user error that broke the machine does not manufacture defect. I stated that I was no longer in a contract with them at which point Michael stated that we would reinstate the contract against my will and drop the machine back off to my house. I am requesting that Michael and Atlantic Tractor release my fund in full to its original source. Michael has been rude and abrasive on our phone calls and has swayed me from ever purchasing another piece of equipment from Atlantic Tractors.

  Business response

  12/26/2022

  Business Response /* (1000, 16, 2022/12/06) */ Contact Name and Title: Mark ***** Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: *****@atjd.net I have personally reached out to Mr. Buell regarding this complaint, around the same time this complaint was filed with the BBB. My understanding at this point was there was a difference in opinion with respect to the failure on the machine, and who or what caused it. With that said, in an effort to deliver a good customer experience, Atlantic Tractor made the decision to refund the customer's down payment (in fact, by not disputing the down payment dispute levied by the customer with his credit card company) in it's entirety and believe this issue has been resolved with Mr. Buell to his satisfaction and that no further action is necessary.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a brand new John Deere Z335 Zero Turn mower from Lowes in April 2020. Unit has been taken care of an only had less than 50 hours on the unit. The mower would not run correctly and having engine problems. The mower would shutdown when trying to run. My previous mower was a John Deere 105 that I had for 15 years. I'm very familiar with taking care of a mower. I took my mower in for service and never got a call what was wrong. I had to call after 2 weeks to see what was going on. I got a call back and the tech said that the mower deck, belts, idler was off. I stated to the tech that it could mow fine but the engine was the problem. He stated the idler and deck belt was causing the issue. I didn't think this was the case but trusted the dealer for their word. I picked the Zero turn and brought it home. 5 min off the truck and the mower did the same thing. I looked at the mower deck and it was the same belt I bought from Lowes 2 weeks earlier before I took the deck in. I called Atlantic tractor and told them they didn't even look at it? They said to bring it back in. I took it back within 5 min and the unit was only gone form the dealer 20 min. Another week went by and I called the dealership as I never received a phone call. When I called the dealer said the unit was fixed and it was the engine. I told the dealer that I didn't authorize the repairs and I paid for work that was not the original problem. The total bill for the first repair was 580.00. Jeff the tech said his ******* would call me. I waited another week and no call from Jeff or the ******. I called back another week later and they told me they bill was 1200.00 on top of the 580.00 I already paid. I paid 1700 for the unit new. I told them I was not paying for the engine repairs and didn't authorize it. I then received a message from Jeff on my voicemail and said they would credit the original 580.00. The unit is still at Atlantic Tractor.

  Business response

  09/08/2022

  Business Response /* (1000, 8, 2022/08/12) */ The unit was repaired at no cost to the customer. The unit was returned to customer and there has been no further concerns.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business picked up my Honda Snowblower on October 5, 2021 from my residence. It was being taken to their shop to receive a tune up and repair. Approximately one month later they telephoned me and said there was a problem when loading it on there truck for return,(heard a noise coming from the motor). They would investigate and get back with me. About two weeks later they called and said the motor had "thrown a rod" and could not be repaired. They would try to find a replacement motor, but later said none was available. Over the months until today, they would say they are working on it. They have had it six months still without resolution. They did something in their shop to cause this damage, but refuse to stand by there actions.

  Business response

  05/03/2022

  Business Response /* (1000, 11, 2022/04/05) */ Service manager Kevin ***** contacted customer and has offered two options for replacement of unit. First option is a new Honda snow blower. The second option is a used Husqvarna snow blow with more options. They both need transferred to Westminster branch of Atlantic Tractor. The customer has agreed that when the units are both at Westminster that he will come into showroom and decide which unit he would prefer. Business Response /* (1000, 14, 2022/04/08) */ Mr. ********** was in today (4/8/2022) and agreed to take the new snow blower. He said he is very happy with the new unit. The new unit should be delivered to his home on (4/11/2022) per Kevin *****.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩