Business ProfileforThe Car Store, Inc.

I financed a 2016 volkswagon tiguan feom the car store in september of 2023. This vehicle did not jave a working engine at the date of transaction but they assured me it would be in working order and I will be able to deive it once it passes maryland state inspection. This proccess took 10 days to complete from the date of transaction to when I was able to deive the car for the first time. I had been happy to be able to get my first vehicle and looked forward to all the possibilities of owning my own car but less than 1 week later and not even 100 miles driven, the car had a check engine light. I brought the vehicle in after getting the code checkes at autozone for free and brought it to the car store service center the day after the check engine light came on. They assured me that they would find a solution to the misfire that was present and causing the check engine light. I didnt have to pay for any of this maintenance but it did take them 45 days from the date of submision to the date when I recieved my vehicle back without a check engine light. I was given paperwork stating that the problem had been resolved by resetting the cars computer but I had not found out until december that the problem actually wasnt fixed. After the recent check engine light and now Emergency power control light came on, I took the vehicle back to the car store service center where they told me the repairs would have to come out of my money this time since i had driven a bit over 600 miles now. Pohanka volkswagon diagnosed the problem to be the same issues it had before plus dirty coolant. They printed a maintenance log stateing that the initial issue was not fixed but the car was working as designed when they released the vehicle the previous time. I declined the repairs as they would be too costly but I had to pay the diagnoses fee in order to get my vehicle back. The problem persist to this day of a 2 cylinder misfire and it makes it difficult to drive the vehicle effectively.