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ComplaintsforOrchards of Severn
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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On February 23rd, I was scheduled to move into a two-bedroom townhome at The Orchards at Severn. I paid The Orchards at Severn a total of $2370. A $25 application fee, $500 security deposit, $1845 in prorated rent, and the first month's rent for March 1, 2022. The company promised to have my unit ready for move-in, which included cleaning and disinfecting it as well as addressing any maintenance issues that needed to be addressed prior to my arrival. My complaint is that the unit was not ready for me to move in and that it was never cleaned or fixed before I arrived. The company made no attempt to remedy the problem. I signed the contract on November 10th, 2021 but didn't get to visit the apartment until February 23rd, 2022. I was given incorrect information regarding the unit to which I was assigned. I was told that if I wanted to move to a new apartment, I needed to stay in the one I had for one month before reapplying for another two-bedroom flat. It was neither livable nor sanitary in the unit. All I want is a full return. This company should be looked into for offering terrible customer service and renting unlivable apartments. I'm hoping that by filing my complaint, I'll be able to get a complete refund for the inconvenience I've experienced. The kitchen cupboards were filthy and water-damaged, the sockets were corroded, the toilets and refrigerator were filthy, and the oven and dishwasher were both filthy and unusable. The bedroom flooring was stained with nail polish and paint, among other things, and the floorboards had cracks and holes in them. There were mice dropping in the corners of the rooms, and dead bugs in the dishwasher.Business response
04/01/2022
Business Response /* (1000, 7, 2022/03/09) */ March 9, 2022 BBB of Greater Maryland 502 S. Sharp St, Suite 1200 Baltimore, Maryland 21201 Attn: Jerica J. RE: Complaint ID#: ******** Consumer: ******* ******* Dear Ms. J.: In reference to the complaint from ******* ******* stating the unit was not ready for move in on February 23, 2022. Our records indicate **** ****** Lake **** ******* ** XXXXX was move in ready and Ms. ******* received the keys as scheduled on February 23, 2022. Shortly after receiving the keys Ms. ******* returned to the Leasing Center to express her concerns with the unit. The Leasing Agent and Service Supervisor offered to accompany Ms. ******* back to unit to address her concerns. Ms. ******* refused and turned the keys back in. Ms. ******* was advised of her obligation to the lease agreement. In response to the unit selection, the application process is completed online by the applicant. At the time of application, the applicant selects a move in date and unit from the listed floor plans. The current rental rate is included with the floor plan. The applicant must agree to the Terms and Conditions of the application prior to paying the fee and signing. If you have any questions, please feel free to contact me. Sincerely, Tonya T. Regional Property Manager Consumer Response /* (3000, 9, 2022/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this response because they are saying that this unit was move-in ready but I have pictures and also I have words from the Maintenance manager who stated that the unit was not turned properly because the people who moved out of the unit were either getting put out or did not pay their rent and that is why I did not get stander appliances and a proper cleaning an inspection of the unit prior to moving in. The unit was not properly cleaned or ready for anyone to move In. If I would've known that I was not going to be able to move into that unit I would have taken more pictures of all of the things that were wrong with the unit including the dirty dishwasher refrigerator and cabinets.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.