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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was alerted that my information has been posted on the dark web, from your company. I need to understand what was completely compromised and when. I was never informed of this data breach but apparently it's been noted since December 2020. I am currently a victim of identity theft, someone stole my information and is pretending to be me opening up countless bank accounts and more. I should have been alerted about this!Business response
10/14/2021
Business Response /* (1000, 7, 2021/10/07) */ Hello ******, We understand a credit monitoring service you may subscribe to has reported a cyber-attack of MMG Fusion. We are providing you information regarding this incident. MMG Fusion is a third-party software company that provides dental practices with non-clinical, non-financial tools and services that support practice marketing, operations, and communications. MMG Fusion's databases were targeted in a cyberattack on December 22, 2020. MMG subsequently engaged independent cyber-security experts and launched a comprehensive investigation into the attack which confirmed that the data breach involved in the hack did not include the disclosure of any identifiable medical, treatment, or financial information, as the only patient identifiable information involved was nonclinical, non-financial data such as names, and, in some cases a phone number, or email address. No treatment information or appointment codes were connected to any patient's personally identifiable information. In addition, no social security numbers and/or financial information were involved in the breach. That data is not stored or present on any MMG Fusion databases. MMG Fusion took action to further enhance the protections that were already in place. We apologize for any inconvenience this has caused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.