ComplaintsforHelium
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi, I attended a Helium10 boot camp where a rep gave us a code to use for a free month of Helium 10 access in April. However, on the following month, I was charged. I reached out to a support rep in May via your email and asked her to refund me the $99 and cancel the account. I was under the impression that was done as is clearly evident by me not using the account since then because it should have been closed! I have been literally fleeing for my life from domestic violence since May and I am now in a domestic violence shelter with my toddler. I just got the time to settle down and reconcile my accounts and I see a continued charge of $99 from Helium 10 from May, June, July, August, September, and October. I definitely need the refund back asap and mad that the rep did not honor my request then. I tried to contact customer support via chat but I am getting generic responses there and same generic push email notifications, which is very frustrating! The email associated with this account in dispute is *************@*****.***. I tried to call your support number to talk to a live person and the number is not in service!! Kindly refund and close this account ASAP because Helium 10 is not a company I would love to work with based on all this. Regards,***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.