ComplaintsforAllBlk

• Initial Complaint

  06/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I started a free 7 day trial that resulted in a yearly subscription of about $60. Shortly thereafter I started being kicked out of the app when attempting to watch shows. I reached out multiple times doing help desk tickets and aside from promises to help, nothing was done. It has been 4 months since signing up and at least 3 months since reaching out for help. I sent in the requested information to help diagnose the issue and still have nothing to show for it. I would just like to get my refund and cancel the subscription.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Horrible platform and service. They don't put up their promised content on time and refuse to give refunds when they don't add the content you are paying for. When you reach out they completely shrug you off and tell you to get over it and wait

  Business response

  05/20/2023

  We would like to apologize for the inconvenience the late upload of content has caused you! Our records show that we have provided you with a free month for the inconvenience this has caused! Please let us know if you need any further assistance with streaming our channel. 

  Customer response

  05/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a month subscription mid January to watch Love after lock up. This is the only show I wanted to watch on this app. When I clicked on the show title, the entire app closes out. There is no error. I have tried troubleshooting by rebooting my ****, logging on, deleting the app and readding it to no avail. I reached out to ALLBLK on 1/21. They were very responsive how ever my problem was never fixed. It has been about a month, my subscription is about to end and I haven’t been able to watch the only show I want to watch on the app. I was not reimbursed nor could I get another month for not being able to use the app. I’m highly disappointed. I only wanted to watch my show. But now I wasn’t able to watch it and I’m also now out of money. I really just want a resolution but if that isn’t possible I would at least want to warn another person. SAVE YOUR MONEY! I would not recommend this app to any not even to watch on your phone. If you can use any other app but this one.

  Business response

  03/06/2023

  We're sorry to hear that you have been unable to watch Love after Lockup on ****. We would be happy to assist you if you would call us at ************ so we can help get you streaming! 

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a free trial with AllBlk canceled and it said you can get a free month so you won’t leave. I cancelled on Dec 03 , 2022 and there still trying to take out money on Dec 09, 2022. I put in 3 tickets no response. I’m gonna have to close my bank account so ALLBLK won’t steal my money. Scammers

  Business response

  12/29/2022

  Hello ************,
  
  Thank you for following up. Our apologies for the delay and any inconvenience you may be currently experiencing. 
  
  We can confirm that your ALLBLK membership under this email address has been canceled so you will not be billed in the future. 
  
  Your subscription expired on 12/15/2022. 
  
  We're glad you decided to try ALLBLK. Please let us know if you have any other questions or if you decide you'd like to start a subscription again.
  
  Best wishes,
  ALLBLK Team
  

• Initial Complaint

  11/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a seven day free trial on ALLBLK Tv. When I signed up, I selected the $5.99/month plan. My card was charged $64.04 instead. And not only that, it was charged ON THE SEVENTH DAY. That is a violation and I want a full refund. My account was cancelled on the same day the trial was due to end but my account had already been charged. It is almost impossible to cancel, it took forever to figure out how. Also there is no way to speak to a live person. I saw that there is no refund for partial billing periods but it can't possibly be legal to charge me for a year subscription for something I had seven days and only watched twice. I hope this can be resolved as quickly as you all took it from my account!!! Please issue my refund!!

  Business response

  12/02/2022

  Our records indicate that you signed up for an annual subscription that gives a free week trial to all first time subscribers. Your account has already been canceled and refunded. Please let us know if you need any further assistance. 

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did a free 7 day free trial. I started it on October 14th and I canceled and I have a confirmation from ALLBLK that I canceled on October 19th. I canceled on day 5. These people think they are sneaky and on the 21st, they took out **** out of my account. I have sent numerous emails and all they say is I am cancelled and no more payments will be taken out. So tell me why this one was? I said I want it reversed and I want my $ back. I get no response. I let them know if I did not get my $ back I would file a complaint on the BBB. I received no response, which tells me, they clearly could care-less. I am beyond mad that they think this is a way of doing business. Don't do a free 7 day trial when you are going to charge someone regardless. I did not even cancel on last day. I did it on day 5 and I was sent an email stating it had been canceled. Proof of cancelation is included. Nice way to think your being sneaky and stealing peoples $. I want my money back on my card and I want it back now.

  Business response

  11/07/2022

  What you sent is through ***** and through *****'s billing system we do not have access to cancel or refund accounts set up via 3rd party subscribers. Please contact ***** for further assistance on this matter. 
  
  Below are some points of explanation about ALLBLK on ***** Channels:
  
  Our ***** Channels app is a completely separate subscription and is not managed through our system.  
  The ***** Channels app operates independently of our ALLBLK App for *********  
  This *****-managed account cannot be combined, carried over, switched back and forth, or used on the ALLBLK website or apps.
  
  If you run into any issues with streaming or with your billing, you'll need to reach out to their support team for help: ****************************************

• Initial Complaint

  10/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/31/22, I emailed the AcornTV support team (since they do not offer help/contact via a phone number. My issue was AND remains that the resume play function does not work. So, every time I attempt to resume watching any tv show or movie on this streaming channel, it starts over from the beginning. I have resubmitted this help ticket several times and this help ticket has even been closed several times without being resolved. I have followed every step of their recommendations in their original response and reported back to them, answering all their questions. Yet, this issue is STILL not resolved for nearly 3 months now. Just this week I have found additional playback issues. For example, I cannot view the 7th episode of ******* ***** ****** at all. Every time I attempt to view this episode, I am shot out of the AcornTV channel altogether and taken back to my Home Screen on my TV.Since 4/4/21, I have paid an annual fee of at least $59.99 (renewing this membership each year). I am receiving this channel for free. However, the refuse to resolve my issue for months, sometimes without even a response for weeks.I am requesting a complete resolution AND A full refund for the months since 7/31/22 that I am not been able to view these shows as advertised and paid for.

  Business response

  11/14/2022

   Were sorry to hear that you want to cancel your Acorn TV membership! Wed certainly still love to help you with this, however, since you signed up for Acorn TV using your **** account, you will have to follow the directions below to cancel your subscription. Unfortunately, we don't have access to your **** billing info to make adjustments or process refunds.
  
  On a **** Device
  
  On your **** device you will go to your home screen and open the Acorn TV APP
  Once you have open the Acorn TV APP you will then click the * on your **** remote control
  Once you have clicked the * on your **** remote control you will notice 6 different options on your screen
  You will then click on the Unsubscribe choice 
  Once you have clicked on the Unsubscribe option you will then receive a confirmation on your screen letting you know that you have successfully canceled your Acorn TV Subscription
  Once you have received the confirmation on your screen you will also get a email sent to you as confirmation for successfully canceling your subscription accordingly.
  
  On the Web
  
  Go to my.****.com on your computer or smartphone.
  If prompted, sign in to your **** account.
  Under the Manage account section, click or tap Manage your subscriptions.
  Look under Current Subscriptions.
  Find Acorn TV
  Select Unsubscribe to cancel a subscription.
  Confirm the decision when prompted.
  
  For Additional Assistance
  
  Manage your Subscription: ******************************************
  Refund Requests: ************************************

• Initial Complaint

  09/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cancelled my subscription 4/25/22 in my apple subscriptions. Every month since then I’ve been charged 5.99. I disputed may & June with my bank and was credited the money back bc I provided proof I cancelled my subscription through apple. I was charged again for July and August. It’s IMPOSSIBLE to cancel this subscription & this whole situation is giving fraud.

  Business response

  09/09/2022

  Hello ******,

  Please allow us to clear any confusion this has caused you! Our records show that on April 20, 2022 you emailed us regarding your account and we informed you that you had a direct subscription to ALLBLK directly from us on April 22, 2022. Please view the link provided below. We are unable to provide a refund for prior months however as a one time courtesy we will refund the August 27th charge. If you have any questions or concerns please let us know. 

  *****************************************************************************************************************

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the ALLBLK yearly subscription for 49.99 and after a few months of having the app they raised the price and stopped my subscription unless I pay 10.00 more. Which feels like robbery because I barely use the app as is. Its so unfair to for me not to have access to something I already paid for. I

  Business response

  05/23/2022

  We're sorry to hear that you have been unable to access your ALLBLK subscription. We noticed that you have a different email address one file for your login under *************************. Please use this email address to log into ALLBLK and stream. If you have any other issues please contact us at [email protected]!

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Impossible to cancel subscription. Have contacted customer service via email multiple times, no response. No phone number to speak with anyone. I cancelled my subscription through Amazon in December 2020. Not sure if I resigned up at a later date, due to my hectic work schedule I literally haven't watch this network since my cancellation in December 2020. This week Feb 6th 2022, I go to watch the network because I had recently discovered I'm still being charged for it and guess what I can't watch the network, yet I've been getting charged apparently every month since April 2021. So I go to try and cancel my subscription and its literally impossible. My password doesn't work, requested a password reset multiple times through there link, still nothing. Requested customer service via email, still nothing. At this point I'm going to have to dispute any further charges through my bank. Horrible, Unacceptable customer service, almost feel like a scam. All I want to do is cancel my subscription.

  Business response

  02/15/2022

  Hello *********,

   We're sorry to hear that you did not receive our response back on February 7th, our team reset your password and we noticed you logged into your account to cancel your subscription. If you require any further assistance please reply to the email or contact [email protected] and put attention Michaela L and I would be happy to assist you further. 

  Best Wishes,

  The ALLBLK Team!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩