ComplaintsforLive Garage Doors and Service LLC
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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 17, 2022, a technician of this company responded to a call for a problem with one of my two garage doors that wouldn't stay closed and would take several tries to open and close. I believed it was the sensor that was faulty at the time. The technician came while i was at work and changed the wrong sensor which was of the working door. He came back the same day after I called to complain. He changed the sensor of the troublesome door and stated that he had done a system check and that everything was in working order. After a day or two, the trouble persisted where the door would not stay closed. The technician came back and now claimed I needed a new garage door opener and quoted me $750. I asked him for a written quote and he claimed he sent it by email. I never received the quote. Angered by the fact that he stated my system was in working order, I chose another company to change the garage door opener for $550. For such poor service and faulty diagnostic skills, I am registering this complaint and seek a total refund.Business response
08/21/2022
Hey ******* and thank you for contacting us.
after research regarding your case, we found that:
at the first time when the tech arrived to your property, he found just the sensors replacement as the right solution and on the most affordable way to solve the issue with your garage door without any up sell and buying extra for no reason, on his second visit he recommended you replace the old garage door opener, since he found also a problem on the travel mode part. on tech trips to you, were never charged and eventually you had to replace the opener as he recommended on his 2nd time. before replacing a motor for any customer, we are trying to fix and solve as the first solution.
our system shows the estimate as "sent" to your email, sometimes emails go to junk mail, but you always can call to tech or to the office and ask again if you never receive that.
the prices of new openers are very depending on model to model some are more expensive than others. $500-$1149
we are sorry for the Unpleasantness and defiantly would like you next time to use us and contact a manager on an outstanding case.
thanks ***** Live garage doors.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.