Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Saran’s African Braiding Salon has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSaran’s African Braiding Salon

    Hair Salon

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    618 University Blvd E Unit C, Silver Spring, MD 20901
    BBB File Opened:
    2/16/2022
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I decided I'd like to get my hair done, I’ve previously called saran’s braiding for box braids and decides to check it out. I called wanting locs, I asked the price on the phone, I was told it would be $160 if I purchased the hair myself or $260 if I didn’t purchase the hair. I told her I’d purchase the hair, my appointment was at 12pm, and that was our first phone call. I got ready and went to the nearest hair store to me. I couldn’t find the brand (*****) she suggested on the phone, I called her telling her the brands they did have. She was fine with it. I got there a bit early and they did my hair. When they completely finished I was told the price was no longer $160 because of the length. My hair was crotchet. She said the minimum she’s willing to go is $180 and I explained I was told $160 on the phone so that’s what I came expecting to pay. They say they want a picture I turn around so she can take a picture and then says she wants one of my face. I declined. She begins to poke me with her finger and I ask multiple times to not touch me. She says that she can touch me because she’s the manager and she’s taking a picture. I tell her we have to hurry and pay the $160 because I have plans. She doesn’t allow me to go to the counter. She asked me if I wanted to fight. I turn and ask the two stylist who did my hair where’s the owner, the manager says they aren’t here today. I tell her I can pay the $160 and leave, she says no. I tell her I can call the police, she laughs and says call them. As I’m dialing 911 she says “You can pay the $160.” I say okay let’s do it. She says give me your card, I respond with no I’m coming with you. We get to the register and she turns and says give me your card. I say for 160 right? She doesn’t reply. I asked that two more times before she says yes. I hand her my card and she says I’m charging 180. I say no give me my card. She snatches it back so I try and tug for it, she shoves my chest and we began to fight. Police said 160.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.