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          Find a Location

          ABW Appliances has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ABW Appliances

              8951 Brookville Rd Silver Spring, MD 20910-1806

              BBB Accredited Business

            • ABW Appliances

              5526 Nicholson Ln N Bethesda, MD 20852-3102

              BBB Accredited Business

            • ABW Appliances

              21750 Red Rum Dr Ste 167 Ashburn, VA 20147-5800

              BBB Accredited Business

            • ABW Appliances

              4748 Langston Blvd Arlington, VA 22207-2528

              BBB Accredited Business

            Business ProfileABW Appliances

            Major Appliance Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            8951 Brookville Rd

            Silver Spring, MD 20910-1806

            Get Directions
            Visit Website
            (301) 589-1445

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.83/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/6/2013

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ABW Appliances is a local independent business serving the DC and Baltimore metro areas with appliances, delivery, and installation. For existing and new customers we have our in-house service and parts department. The corporate headquarters is home to our builder development group (appliances for  builders and the trade), executive offices, delivery, installation, and service. ABW Appliances has multiple appliance stores and showrooms throughout the Baltimore-DC area.

            Products & Services

            Kitchen, laundry, outdoor cooking appliances. Bath and plumbing.

            Business Details

            This is a multi-location business.

            Find a Location

            ABW Appliances has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ABW Appliances

                8951 Brookville Rd Silver Spring, MD 20910-1806

                BBB Accredited Business

              • ABW Appliances

                5526 Nicholson Ln N Bethesda, MD 20852-3102

                BBB Accredited Business

              • ABW Appliances

                21750 Red Rum Dr Ste 167 Ashburn, VA 20147-5800

                BBB Accredited Business

              • ABW Appliances

                4748 Langston Blvd Arlington, VA 22207-2528

                BBB Accredited Business
              Location of This Business
              8951 Brookville Rd, Silver Spring, MD 20910-1806
              BBB File Opened:
              1/27/2009
              Years in Business:
              55
              Business Started:
              11/1/1968
              Business Started Locally:
              11/1/1968
              Business Incorporated:
              9/13/2005
              Accredited Since:
              1/6/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • American International Exports Inc
              • ABW Apliances- Appliances A Better Way
              Business Management
              • Mr. Bob Dhyani, President
              • Mr. Ryan Simon, VP of Operations
              Contact Information

              Principal

              • Mr. Bob Dhyani, President

              Customer Contact

              • Mr. Ryan Simon, VP of Operations
              Additional Contact Information

              Fax Numbers

              • (301) 585-1804
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/17/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              We purchased a ********* unit about two years ago. It wasn't possible to get a Subzero to replace our old ******* at the time. Back in November of 2022 we began having issues with the refrigerator unit and food began going bad. Today in January 17th 2023 and the issue has still not been resolved. ABW has sent people here three times. The first they sent a person who had no idea what was wrong. We had to wait weeks for someone else to come take a look. That individual was able to tell us what was wrong and what part was required. We had to wait another month for the part and when they showed up today, it was the WRONG part. So we are going on nearly 2.5 months with a $13,000 refrigerator that does not work. During all this, we have been told each time that someone will call us to schedule the next visit. Each time we had to call after days of no contact. I expect a full refund for the junk unit we were sold.
              Read More
              Read 4 More Complaints

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Katherine B

              06/13/2024

              I had a great purchasing experience in the ********** showroom. However, when I spoke with someone in ************* to order a part that did not require service, it took months to respond. I paid over $1500 for a replacement part that never arrived, and an operator tried to schedule a service appointment for me for a part they had no confirmation of being in their possession. After many phone calls and being transferred numerous times, I received an email stating that I would get a refund for not even half of the payment of the part. Everyone was incredibly kind and helpful in getting me the full refund--I never dealt with a person who behaved unprofessionally. However, I cannot fathom why it took so many people, phone calls, and so much record searching to find what went wrong. This was a time-sucking aggravation that displayed a communication/system problem among several departments, when a business dealing with so many high-end manufacturers should be running far more smoothly than what I witnessed. I am probably not going to use ABW again, because I do not have confidence that I will be charged correctly or that the service/product request process will be efficient.
              Read 5 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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