Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Herb Gordon Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Herb Gordon Group

      3161 Automobile Blvd Silver Spring, MD 20904-4902

    • Herb Gordon Group

      3121 Automobile Blvd Silver Spring, MD 20904-4902

    Business ProfileforHerb Gordon Group

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Herb Gordon Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Herb Gordon Group

        3161 Automobile Blvd Silver Spring, MD 20904-4902

      • Herb Gordon Group

        3121 Automobile Blvd Silver Spring, MD 20904-4902

      Location of This Business
      3161 Automobile Blvd, Silver Spring, MD 20904-4902
      BBB File Opened:
      12/19/1996
      Years in Business:
      62
      Business Started:
      1/19/1962
      Alternate Business Name
      • Herb Gordon Mercedes-Benz
      • Herb Gordon Auto Group
      • Herb Gordon Autoworld
      • Herb Gordon Subaru
      • Herb Gordon Volvo
      • Herb Gordon Nissan
      Business Management
      • Mr. Dennis Turnbaugh, President
      • Mr. Eddie Sarecky, Sales MAnager
      Contact Information

      Principal

      • Mr. Dennis Turnbaugh, President
      • Mr. Eddie Sarecky, Sales MAnager

      Customer Contact

      • Mr. Dennis Turnbaugh, President
      • Mr. Eddie Sarecky, Sales MAnager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/11/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a 2017 Noncertified ***** SUV on January 15, 2022. When I purchased the car, I was pleased. Approximately 3 months later, when I was driving on Route ** (60 miles an hour), the left sensor on the drivers side started flapping (this is a piece of steel). This was alarming because I was driving and if it dislodged it would have flown into the view of another car that would have likely caused a multicar accident. So I was holding the sensor with my hand out of the window and driving until I could get safe. A day later the left driver side sunroof strip fell off. I was very upset because I have never owned a ***** car and experienced these problems. They repaired both. Then about a month ago, the passenger side front tire blew out on the highway. My 5 year old grandson was in the car. This was very scary and unsafe. I had to replace that tire. A week later the front drivers side tire blew out while I was driving on the highway! Another unsafe and potentially unsafe and potential accident. I decided then and there to get rid of the car. The reason I buy ***** is for the safe brand and for the dependability. I have put in approx. $2500 since I purchased the car not even 9 months later. (I had to replace coils and shocks also at the tune of $1100.) When I went to ******, they pulled up on a system that the car had 2 minor accidents. This information was never revealed to me. The ********* in Ellicott City said they use this other system because ****** does not pull up all the accidents. I think this is why the dealership does not use the other system. I lost money on the trade in as a result. I am filing this complaint as I lost alot of money I had put $15,000.00 down on the car when I purchased. When I traded in the car to ***** in Ellicott City, they paid me $13,000. I then pulled another $8,000.00 out of savings to put down on the car to have a reasonable monthly payment. So in effect, I lost approximately $10,000 (8000 and 2500).
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.