ComplaintsforFactotum Remodeling Ventures
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Complaint Details
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Initial Complaint
04/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like a refund for $3,150 from Factotum Remodeling. Reason: They did a complete remodel of our lower bathroom. We had various issues through the process. The project took many months longer than anticipated. Though they did what they could to fix issues as they arose, by the end of the project, there was a big sewer issue with the toilet and how it was seated, after they had completely ripped up the floor, re-created it twice, and re-seated the toilet. The whole downstairs smelled like human waste. Obviously, we needed to fix the issue. By the time they were done, we no longer trusted them to fix the issue. So we hired ******* *** **** to fix it. They removed the toilet and discovered that there was a cracked element to under the toilet that needed to fixed along with some other issues. In the end, they charged us $3150 to fix it. We alerted Factotum of the issue to which we received no response whatsoever. We are asked for the refund because after months of working on this project, it still was not completed correctly. And we had to pay a different contractor to fix it and complete it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.