ComplaintsforGrace Care, LLC
Hospital Supplies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As stated in all of the other complaints, I received a bill for $39.30 stating that it was past due even though this is the first bill I’ve received. It gave no indication on what the bill was for, just where to send it and a due date. It looked like a scam to me which is what led me here. I personally called the phone number and spoke to April. She said that it was from a belly binder I received after I gave birth to my son and this is the remaining balance from what my insurance covered. I told her that I never requested a binder, that I never used it after the nurse brought it to me, and that I shouldn’t have been charged for it since my insurance has never charged me for it with my other two pregnancies. She then started to get defensive saying that I should call them concerning the matter and then proceeded to hang up on me as I was still speaking. I will be contacting my insurance as well as the hospital I delivered at to warn them about this business & their practices.Business response
05/17/2023
I responded to the customer to address the behavior of previous representative that she spoke to. I also reached out to discuss options for the account, but have not received a reply. The customer has also already paid her balance in full as of 5/1.Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had neck surgery through the VA. I Received a cervical collar from Grace Care LLC. They billed me $34.91. The VA is supposed to pay for it. I contacted Grace Care LLC and gave them an authorization code from the VA for billing. They did not follow through and sent the bill to collections. Trying to contact them again is like contacting a brick wall. They have the information to request funds from the VA.Business response
08/15/2022
---------- Forwarded message ---------
From: Ashley D*********** <************@gracecarellc.com>
Date: Mon, Aug 15, 2022 at 12:29 PM
Subject: Complaint ID *******
To: Dispute Resolution Team <[email protected]>
Good Afternoon,
I have updated the patient's account to reflect the authorization number he provided. This claim has also been rebilled to his insurance.
Thank You,
Ashley D*********Patient Accounts SupervisorGrace Care LLC************Initial Complaint
06/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received an invoice from Grace Care, LLC. The invoice number is *******, the date of service is 07/08/2021. I received the invoice on June 10th and it says that the past due date was 06/07/2022. How can I pay something on time if I receive it after the due date. The charge is for $25.00 but again there is no explanation of what the service was almost a year ago! Why am I getting this now and not last year. The total due is $25.00, but I am on a fixed budget. If I did receive something from them then I have no problem paying the $25.00 but right now I don't know what this is for. I have tried contacting them but to no avail I got nowhere. Can you please help me to find out what this charge is for and make sure there are no service charges because of this being late.Business response
07/12/2022
---------- Forwarded message ---------
From: Ashley D**** <*******@gracecarellc.com>
Date: Tue, Jul 12, 2022 at 9:44 AM
Subject: Complaint ID ********
To: Dispute Resolution Team <[email protected]>
I have contacted the customer and explained the charges that he received. He was satisfied with the resolution.
Ashley D*******Patient Accounts SupervisorGrace Care LLC************Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Like many of the recent complaints listed, I received a thumb spica while in the ER on 9/17/2021. Grace Care LLC charged me $275.68 for a basic wrist brace, and after insurance I am to owe $178.04 (Invoice # *******). While I understand the concept of overhead costs, this is price gouging at best. Not only is this cost wildly inflated, but I received the bill for this in the mail on Saturday 10/23/2021 with a due by date of 10/25/2021. With no way to contact a company on a Saturday, my bill was technically never given the opportunity to be paid on time even if I agreed to these charges. I have attempted to contact Grace Care LLC to request a price adjustment and waive late fees (if any), but have not be able to reach a person to speak with. My e-mail per the website has also gone un-returned. It seems like the best way to garner a response is file a complaint. I'm requesting a reasonable rate as well as any late fees waived.Business response
12/16/2021
---------- Forwarded message ---------
From: Ashley D**** <*******@gracecarellc.com>
Date: Wed, Dec 15, 2021 at 12:36 PM
Subject: Case ********
To: Dispute Resolution Team <[email protected]>This matter was previously resolved with the customer. Her balance was adjusted and has been paid in full.Ashley D****Patient Accounts ManagerGrace Care LLC###-###-####Customer response
12/16/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ******Initial Complaint
09/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The bill was mailed on August 26, 2021 and is due by September 15, 2021. This is under account number ******. I have been billed for a pair of crutches I have never received and an ankle stirrup that should have been cheaper since I could either get one for free or even up to $30. I was double charged on that aspect. I've tried to call the business multiple times and even left a voicemail to which the business has failed to respond to the voicemail. I would like a readjustment of the bill before I pay it and I do not want the bill to be late or overdue and I have a limited amount of time left to pay it. Invoice number *******Business response
10/19/2021
---------- Forwarded message ---------
From: *********************** <**********************************>
Date: Mon, Oct 18, 2021 at 2:55 PM
Subject: Case ********
To: Dispute Resolution Team <***********************************>Good Afternoon,I contacted **************** on 9/17/21 through email to let her know that I was partially able to adjust the balance on her account. I also advised her of the remaining balance of $60. She did make payment in full for this amount on 9/23 and her account is closed.***********************Patient Accounts ManagerGrace Care LLC************Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was seen in the local emergency room for an accident that I was in. I was provided a sling for a muscle injury. I updated the hospital records with all my correct and current information for contacting me for any billing. After never have received a bill from this company I received a call from a collections agency in the amount of $39.16. This company had access to all the billing information from the hospital, but failed to retrieve the correct information and subsequently sent my bill to collections, a practice that could detrimentally impact my credit and relationship with my local hospital. It is my opinion that this company failed to follow the appropriate billing practices and never provided me with a remedy or any notification of any billing issues. The collections agency was ********************* and the confirmation number for my payment of the $39.16 is ********.Business response
10/08/2021
This has been resolved with the customer. The account has been paid in full and is closed.Customer response
10/10/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.