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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
DeDeo Roofing replaced the roof on my garage but failed to install the vent ridge that was promised in the bid. When I pointed this out to them they said they would install a static vent which would work better on the roof. Against my better judgement I paid them for the work on Nov. 16 and accepted their promise they would do this. I've exchanged five emails with the office since then, each one resulting in a variation of "we'll do it soon." Here are the last few: Wed, Dec 20, 2023 at 5:22 PM No, of course not! We’ve just been swamped and Mark has been without his “right hand guy” for a couple weeks due to Covid, so he’s behind. We haven’t forgotten and we’ll get to you asap. ***** *** ****** ***** ******** ******** *** **** **** ** *** ******** ******************** ** * ***** ******* ** ******* ******** *** **** ** ******** ** **** ******** ******************** ****** **** ** **** ** **** ***** * **** **** *** **** *** ** **** ** * ***** **** *** ****** ***** *** ****** ***** ******* ******** *** **** ***** ** *** ******** ******************** *** ******* ** ******* ******** ** **** ** ******** ** **** ******** ******************** ****** ** **** ** **** *** **** ** **** ***** ***** *** ****** ***** *** ****** ***** ********** ******** *** **** **** ** *** ******** ******************** **** **** *** **** *** ******** **** * **** **** ** **********Business response
01/19/2024
The vent in question was installed to customer satisfaction in early January 2024. Apologies were made for the delay.Customer response
01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.