![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Courts of Camp Springs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There are an enormous amount of repair issues that are being ignored. There is mold, water leaks ,damaged appliances, old dirty carpet in several units and have not repaired in months, and in some instances, years, after an enormous number of repair requests in which the majority of damages are hazardous to tenants both physically and health issues.Business response
10/26/2022
Thank you for reaching out to the Courts of Camp Springs. We always strive to be responsive to our residents concerns and to offer a pleasant and safe living environment. We are sorry to hear about the complainants complaint. She is not a resident at the Courts of Camp Springs, although she does have a family member who lives in the building. She has made a number of complaints about repairs that she believes need to be made. We have been timely in our responses and have sent maintenance in to rectify the issues that she raised. I have attached copies of the completed work orders for the unit in question. If the resident continues to have issues with their unit, we are happy to enter and make any necessary repairs. Because we respect our residents privacy, we do not always know what is happening within their units unless they come to us and ask us to come in. So, while the complainant may be raising issues that she perceives in other residents units, we can only respond when these residents submit work orders for their apartments. We cannot make repairs for things about which we have no notice. When we do receive work orders from anyone within the building, we make every effort to respond quickly and completely.If the complainant wishes to discuss issues that she has with the apartment, please ask her to contact the leasing office.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.