ComplaintsforMy Bike Shop
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered bicycle wheels as they were advertised and pictured with the disc rotor brakes. Upon receiving the wheels, the disc rotors were not the wheels. Contacted business about the issue and was told that the wheels were not sold with the disc rotors and that it was just a picture. The wording also stated "plus disc wheelset" and business stated that just meant that you can add the disc rotors to the wheels. Business offered to sell me the disc rotors. I did not purchase the disc rotors. Here is the picture of the wheels and what I was basing my purchase on: https://mybikeshop.com/products/hed-jet-rc6-9-plus-disc-brake-wheelset.htmlBusiness response
11/09/2022
Consumer Response /* (3000, 15, 2022/10/03) */ ***Document Attached*** Bike and wheels picture uploaded. The wheels pictured on their website at the time of purchase had the rotor brakes on the wheels. They have since changed the pictures on their site. Here is the description of the purchase: HED Jet RC6/9 Plus Disc Brake Wheelset. The picture of the wheels that I purchased had the disc brakes on the wheels with this description and that is what I thought I was purchasing. But I received just the wheels without the disc brakes on them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.