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          2M Quality LLC has 1 locations, listed below.

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            Business Profile2M Quality LLC

            Training Program
            BBB accredited business

            Contact Information

            1213 Liberty Rd STE 336

            Sykesville, MD 21784-7955

            Get Directions
            Visit Website
            (410) 925-5237

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/20/2018

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This business provides home construction quality analysis and help design new inspection programs.

            Business Details

            Location of This Business
            1213 Liberty Rd STE 336, Sykesville, MD 21784-7955
            BBB File Opened:
            5/24/2018
            Years in Business:
            13
            Business Started:
            1/20/2011
            Business Incorporated:
            1/20/2011
            Accredited Since:
            9/20/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Douglas Mclltrot, Owner
            Contact Information

            Principal

            • Mr. Douglas Mclltrot, Owner

            Customer Contact

            • Mr. Douglas Mclltrot, Owner
            • Mr. Rich Marcinek, Co-Founder
            • Mr. Sal Zagarella, Senior Manager
            • Mr. Adam Katzenell, Senior Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            **** ***** hired 2M Quality to perform an inspection on certain PVC components of the hot water heater systems of homes meeting certain criteria, such as mine. I received a notice and scheduled an appointment for this inspection at 9:15am on 2/2. 2M did not show up until around 2pm that day. I was not contacted about their tardiness or offered to reschedule. I rescheduled for 2/13 between 8am and 12pm. I reached out at 10:00am asking for an ETA. I did not receive a response. 2M has now failed to show on two separate appointments. Please reach out to me at ************ to reschedule. 2M will be working around my schedule for the 3rd attempt, not the other way around.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Michael K

            02/09/2024

            2/9/24. 2M Quality LLC is designated by ** ***** to perform a free inspection of water heaters in **** ** ******* community in Selbyville, DE to ensure that the correct type of pipe was installed in my home, built over seven years ago. Inspection date confirmed for today 2/9/24 with a 8-12pm window for the inspection. Scheduling and confirmation is only through phone text, no live communication. Day has arrived and the window of inspection has passed (1:19pm) and no one has shown up and no communication at all for an explanation. Unable to get in contact with anyone via the phone text line provided. Called their main office number is Sykesville, MD and the mailbox is full so no new messages are getting through. This service is completely unresponsive, do not have the resources to support their customers needs and I would highly recommend not using them. I drove 3 hours for this inspection specifically and it was a complete waste of my time, gas and personnel cost to be here.

            2M Quality LLC Response

            02/12/2024

            We apoligize for the inconvenience. The reviewer was given the incorrect address in the morning. However, we were able to get another reviewer to take pictures of the pipes later the same day.

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

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