Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
**** ***** hired 2M Quality to perform an inspection on certain PVC components of the hot water heater systems of homes meeting certain criteria, such as mine. I received a notice and scheduled an appointment for this inspection at 9:15am on 2/2. 2M did not show up until around 2pm that day. I was not contacted about their tardiness or offered to reschedule. I rescheduled for 2/13 between 8am and 12pm. I reached out at 10:00am asking for an ETA. I did not receive a response. 2M has now failed to show on two separate appointments. Please reach out to me at ************ to reschedule. 2M will be working around my schedule for the 3rd attempt, not the other way around.Business response
02/13/2024
Sorry for the inconvienence. The times are a range in bookings not a specific time. The specific times are place holders for the 9-2 or 8-12 time frames depending on the day of the appointment. There was a reviewer at the home today about 3 and he left another tag. He should have been there by 12. I appoligize for the miscommuniation. We will call by COB tomorrow to schedule another time to do the review.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.