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ComplaintsforTropical Smoothie Cafe
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered from Tropical Smoothie Cafe - The Shops of ******* Mall, online from their website at 2:47 PM on November 22, 2021. My order was a smoothie, an edible straw, and a sandwich. Adding taxes and the delivery fee, this costed $19.43. The store uses external services to deliver the food. For my delivery, they went with **** ****. Everything was ready, however the driver never went to pick up the food. I contacted the store at 4 to request a refund because it has been a full hour and some minutes. The person on the phone proceeds to tell me they can't refund me because they already made the food. As a disclaimer, I have been able to get a refund from the store before. I tell them the **** **** driver isn't coming to pick up my food so it should only be fair to refund me. They tell me to contact **** **** to get the refund since I ordered from them even though I didn't. I proceed to call **** **** support and the support person is able to cancel my order, however they can't refund me since I ordered from Tropical Smoothie's website not **** ****'s website. The support person proceeds to contact the store and see if they can get the store to refund me however the employee at the store puts them on hold indefinitely then proceeds to decline their calls as they try to get back in contact. I then try to contact the store again but they now decided to forward all my calls to voicemail. I have, essentially, been robbed of my money.Business response
01/02/2022
---------- Forwarded message ---------
From: TSC ******* <*****************>
Date: Sun, Jan 2, 2022 at 4:48 PM
Subject: Compliant ID ********
To: <***********************************>The issue for compliant ID ******** has been resolved.The refund was issued on 11/22 at 8:32 PM.Customer response
01/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.