ComplaintsforBumper to Bumper Towing & Recovery
Towing Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
After our car was towed to the Hyattsville location of bumper to bumper we paid the necessary amount to reclaim our vehicle (175) , we saw there was damages to the wheel and pulled out of the impound and pulled over to a safe place to look it over which we found the wheel was blown, the treed was gone and the wheel was unalined , we called and complained about the damages and was ignored , when we informed that we would like a refund, they swiftly changed the subject and hung up and ignored our callsInitial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My car was towed bout a month or so ago they pulled my car out of the parking spot its a front wheel drive as a result it messed my transmission up I've tried calling too speak with a manager or someone who could assist me but no one called or emailed me about this situationInitial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got my car towed on July 6, 2023 @ 10pm on ******* **** apartments. When I went to pick my car up from the lot. I don't remember the guy name but we waited a little while for him to get back to the lot because no one was there. When he got there we went through the payment process. I had to use my sister card because I didnt have mine. After payment was completed he opened the gate. I started my car up and drove it off the lot. When I got to my sister house, I didnt know until then that my check engine light was on. My AC was also not working and when I got up the next rising, in the front of my car a cover for something was hanging off but uncle latched it back on because it was dragging. I have a loose cord just hanging, Dont know where it goes to. Nothing and I mean nothing was wrong with my car before they towed it. All these problems happened after they towed it. The looks of it he attached to my car wrong and ripped a wire off something, now my car sounds weird and AC dont work.Initial Complaint
02/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bumper 2 bumper towed my car from the ****** (**** ****** **** *****) between the hours of 10pm 2/13/23 and 6am 2/14/23. When I called to retrieve my vehicle I was told they didn't open until 8. Md state laws say that they have to be available to release my car to me 24/7 (24 hours a day / seven days a week). The man who answered the phone hung up on me when I told him this and then continued to screen my calls until another employee took over his shift @8am. I waited there from 7 to 8 in front of the business with no one there to assist me. Which is the opposite of 24/7 service and a direct violation of md towing laws and the company seems to be indifferent . Im filing this complaint because I would like a refund on the 2 tows that I have recipients for . My reasoning is predatory towing practice in which they towing company is towing and charging people but are not available 24/7 for people to retrieve their vehicles. Each ticket was 175$ for a total of 350$. I have been towed by them more but I dont have the receipts unfortunately. If youre going to tow peoples cars using the law as a reason to justify your actions ; then you should follow the law. These companies should not be above the laws and guidelines. The most disturbing part is as a customer I was treated with the utmost disrespect before the employee who took over @ 8am on 2/14/23. As if I were the one inconveniencing them trying to retrieve my car that they towed on behalf of the ****** complex. Your company is offering a service to this complex and then not fulfilling the service to completion. Part of the service the company provides is 24/7 availability (the ****** has the signs stating this in the parking lot) . Can you please have them reach outInitial Complaint
12/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The tow truck company was very unprofessional and towed my vehicle without reason. The driver finally released my vehicle after a cash only exchange yet the signage says accept cards only. The driver arrived high on weed and I had to request receipt multiple times. He took a picture of my ID which I was uncomfortable with but would not open the gate without it.Initial Complaint
11/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
my car was towed i forgot to put up handicap plate. but when i got my car back i had just filled up. i had .25 of gas left and my whole gas tank where you fill the car is broken someone cypher my gas broke all the bolt that holds the tank in place i have to contact my insurance companyInitial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 19, 2022 I parked my vehicle in a public parking to take my mom to get her nails done and to go to a few stores. I come back out the nail salon and my car is towed. I called and asked why did they tow my vehicle they said because I walked off of my car. But I’m in a parking lot with over 10 stores. How can you tell a person they can’t walk away from their vehicle in a parking lot with stores. I asked for a picture or a video of me “walking off” my car. But if I am parked in a correct parking spot during the right business hours how is this even possible. They made me pay $175 for me parking in a public parking lot with open stores. I want them to provide documentation of this incident. If they can not provide no proof I would like them to be fined, investigated and I want my money back.Initial Complaint
08/28/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I parked in the visitors parking spot at ********************* Apartments, My vehicle was towed around 10:04pm with no impound reason, I called multiple times with no answer and no reason why my vehicle was towed. I called ********************* Apartments to ask if I required any pass for that parking spot and they said no.Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was towed by this company on 4/17 from my complex. I reached out to the company to get my car at 745am, they didnt know if they had my car so after calling the police I was told they did. I called back at 815am and told them I needed to come pick up my car and he said go ahead and come on. I get there by **** to find them closed. I stood outside in the rain for 45 min before ****ing back home. I called a total of 10 times before someone picked up and said they should be there by 1230pm. As I am typing this its 140pm and still have not got my car. Please keep in mind that they charge $25 an hour after 18 hrs so I guess I will be expected to pay that.Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This tow company has towed my vehicle from my apartment complex. They tow the vehicles mostly during none business hours so if you wanted your vehicle back five minutes after it was towed you will still have to wait till morning for them to release it. I came to the tow company during their business hours paid the fee for releasing my vehicle. But the tow company has my vehicle blocked in. And theres no truck available to move cars in order to get my vehicle. So now I have to wait to receive my vehicle after paying and its causing me to lose money because I have to be at work. This is just one of many many complaints I have with this particular business and I truly believe they should be investigated immediately.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
22 total complaints in the last 3 years.
8 complaints closed in the last 12 months.