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ComplaintsforKFC Store #G135760
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On August 23, 2023, at approximately 8:30 PM I went to the KFC in Waynesboro, PA (address: 11137 Buchanan Trail E #6, Waynesboro, PA 17268) and wanted to order chicken nuggets at the drive-thru. Unforuntately, they said they were out and they said they out of most of their menu. This is inexcusable. I can't believe a KFC would be out of their menu 3 and a half hours before closing. I had to go to the next closest KFC located in Thurmont, Maryland (address: 1 Thurmont Blvd, Thurmont, MD 21788) to get my order completed. This store was 30 minutes away, which is highly inconvenient. I did it through the mobile app (order #38036656). Unfortunately, this store did not have sweet corn but I was still charged for it from the mobile app. I have been trying to reach out to the KFC customer support twitter account but thus far no one has responded. It's ridiculous that one of your restaurants would be out of food 3 1/2 hours before closing and that I would be charged for something you did not have at your store.Business response
01/03/2024
I responded directly to the customer via email. And I have not gotten a response from them regarding the situation
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.