ComplaintsforAuto zone 5981
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 10/30/23 @12:05"27, They refused to process my return and proceeded to flag me. On 10/30/23 @12:05"27, an employee flagged me in the system because I do returns without a receipt. I went in (home store) and made to return an item; the lead who knew me said, "You always return without your receipt. Do you have any? I said no. He assigned it to a junior sales agent who obtained my information and then called another agent, who keyed in something into the system. The junior agent gave me a slip of paper from the system, and you are flagged. The lady that keyed into the system turned around and, at the top of her voice, with other customers, belted out," You are flagged, there is nowhere you will go in the auto zone, you cannot return without receipt, yelling. I stood there very violated and profiled, like I had committed a crime, thoroughly embarrassed. I am repairing a car that did not pass state inspection, and my mechanic allows me to buy items. Whatever is not the right item, of course, I will have to return it or exchange it. At the bottom of the Auto Zone receipt, it stated, "Don't worry about losing your receipt...." meaning one can make a return without a receipt. Your history will be pulled up. I, of course, enjoy this most of the time. So what warrants the flag and the embarrassment from the employee? There are other merchants besides Auto Zone I can shop without a red flag over my person. I called their headquarters to report and spoke to Stephanie, who told me the regional manager would call me, but nobody did. About three weeks earlier, the same store refused to take a return from me. I stopped by the one near my mechanic, and it was returned without incident. So, I believe these employees felt personal about it, know me, and acted on their what? Thank You
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.