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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid 739.16 for an alternator for my 2010 Nissan Maxima after they replaced the alternator that was faulty. The car was driven away and stopped again. The car Had to be towed back to the shop and another alternator and battery was purchased for vehicle. When the vehicle failed to start again the body shop said that there was an electrical problem. The money for battery was returned, but not for the alternator. I am looking for refund of alternator. Thank you ****** *******Business response
02/03/2022
Business Response /* (1000, 5, 2021/12/16) */ Customer requested a part(alternator)to be replaced ,car was never diagnosed here for the problem because customer refuse to pay and have the problem diagnosed instead customer claimed he/she knows car needs an alternator and wants alternator replaced.if we did not check or performed diagnostics we can not take responsibility for customer mistake on guessing the problem with car.We simply installed a part that customer asked for and that did not fix it.if any proof needed we can send a copy of invoice.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.