ComplaintsforAffordable Dentures

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My first appointment was in 2021, it’s been a 3 year process I had so much trouble getting ahold of the office everytime I called no one would answer I had to leave a message and wouldn’t receive a call back when I finally was able to get through and they gave me my final set I literally cried the teeth was so big, bucked, and crooked! It look like something you would buy at the dollar store and wear for Halloween, I have had to go back to the office I’d say at least 50 times they just keep resetting the same plate I expressed each visit how I was not happy and all the money I paid I told them I wanted my final set to look somewhat like my temporary set smaller straight teeth! But they have yet to give me a new plate and keep jacking up the first set they tried to give me, I also live 45 min away so I’ve wasted so much in gas and tolls which I’ve explained to them they just keep getting frustrated with me because I am not happy they “have a 100%” guarantee that says it will be fix the right way within 100 days. I was so embarrassed by the first set I deleted the picture out of my phone so I don’t even have what it first looked like they tried to give me. I don’t recall the total price I paid they do have it in file it was between $3000-4500

  Business response

  05/17/2024

  see attached letter

  Customer response

  05/17/2024

  If I had the original photo of what they tried to give me you would be appalled! I had to reschedule twice because my daughter was in the hospital but prior to that I could never get anyone to answer the phone or return my voicemails, I got so tired of going back and forth and being very disappointed with what I paid for I told him they looked better then what he gave me before but that wasn’t what I wanted I wanted something similar to my temporary and they just kept butchering the same plate over and over and once I showed my family they was very upset they told me to contact you guys because everytime I go it’s another disappointment, so if I cannot get a new plate to my liking I just want a refund to go somewhere else. We had to contact another affordable dentures last year to get ahold of the office in Towson we explain no one would answer or return our voicemails that is how we finally got through to set up another appointment. I almost walked out twice with the product being very unhappy cause I was tired of being let down wasting my time my gas having to cancel appointments for my kids, I heard other patients in the office complaining as well how they wasn’t happy, and when I got home my mother in law pulled up the reviews on ****** and I’m not the only one having the same issues. I shouldn’t cry after looking at my teeth. Again if they cannot give me a new plate something similar to what I have now I want a refund I’ll go elsewhere, not to mention my top denture has had a huge crack in it for over a year it’s been hard to even eat!

  Business response

  05/31/2024

  The patient was in the office again yesterday and we are attempting to rectify the issues that she is having.  She has another appointment next week.

  Business response

  06/10/2024

  The patient is happy with her wax try in and is scheduled to pick up her final dentures on 6/12/24.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in the middle part of May had 13 teeth extracted and a fitting for partials and whole for top. After about a week I called let the dentist know I was having complications and the teeth don’t fit . Not only don’t they not fit, they are completely uneven. When I went into the office he had no staff available and a lot of customers. He was rushing and very rude and uncaring. I kept telling him that the dentures were totally crooked and he was acting as if I was getting on his nerves.. So , after that visit I been trying to reach out to his office to no avail. So, I started calling corporate. I have left emails, over 100 messages and spoke other r representative for their corporate offices and one lady called me back. She stated he wants me to come back there so he can try to fix them ,still no answers from anyone at his office. I feel like they are deliberately waiting so the time frame in which they have to do the work will have ran out and when I do get in there I will have to spend more money . Mind you my Cigna insurance and I took out a loan that I am still paying on and I am yet to receive my service. What do I do now? Thank you for your time and effort. I would not recommend them to anyone.

  Business response

  06/20/2023

  This patient has been contacted and an appointment has been set up to address the patient's concerns.

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