Business ProfileforYMCA of Central Maryland, Inc.

On July 3rd and 4th, I picked up my kids from the Y camp in Arnold so that we could work out and then go in the pool. Even with wiping down the exercise bike before and after, showering before the pool, someone's poison ivy oil was absorbed into the handlebars and transferred to me. The handlebars on the bikes are porous, so using a wipe did and does nothing. I was out of work for over a week, after having spread it throughout my entire body while applying sunscreen before the pool. I called the Y to report this on July 18. I am still dealing with the effects of the poison ivy, including one doctor's visit and one hospital visit. When I called, the so-called manager, Shannon responded with "Thank you for informing me. We will look into the matter." I asked if she didn't want details so that she could properly address a problem that will not be fixed otherwise. There were no questions about how it happened, where exactly. No "I'm sorry for your experience". It was just a robotic repeat of "Thank you, we will look into it". I had to directly express my disappointment at her indifference and lack of care in gathering information to actually do something about it. It is not a clean facility. I have never NOT encountered drops of sweat on a machine. I have to clean the entire piece of equipment, and even then, I still got poison ivy. It's disgusting. Staff is comprised of mostly young people. I never see anyone cleaning the machines throughout the day. I primarily see them sitting around the front door and desk area, chatting with each other.