ComplaintsforThe UPS Store

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I paid the UPS store $289.99 to pack, ship and insure 2 pieces of art from MD to FL on 11/1/23. Both pieces of art arrived with all four corners severely damaged. The art was purchased for $1,693 and was insured for $1,000. The repair estimate was for $1,200. I tried to submit a claim with UPS online, but the website stated I needed to return to the store. I returned to the store, and the owner, Peter Keyser, was not there. I emailed him to setup a time to meet. After three days, I did not hear back, so I returned to the store. He was there, and I gave him copies of my invoice, photos of the damage, and an estimate to repair. He said he would submit the claim. Now I keep getting emails from UPS asking for photos, an estimate and invoice. I cannot log onto the claim since it was summited by the store. I keep emailing Peter, and he replies that I need to finish the claim. Again, I cannot log onto the claim, since it was submitted by the store. I just want the $1,000 I insured the art for.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 4/28/22 at around 12:30 pm I stopped by UPS store #3326 to send out 2 packages. One package was a sweater that needed to be sent to my brother in North Carolina, the other package was a return to footlocker. When I arrived at the store I spoke to a gentleman behind the counter who prompted me to send a copy of the label to the store if I did not already have it printed out to which I did. After the person retrieved the label from the printer he took it to the register, and began to set up my transaction. I needed to pay for the printing of the label and also the packaging of both boxes. After I paid, the person folded the label and set it and my return box on the table behind himself and told me he would finish it later which is normal. I was provided a receipt with 2 tracking numbers. The next day these packages were delivered however after a week of checking I called footlocker to ask about my return to which they told me they never received my package. I told them the package had been delivered to which they contested. It was only after I checked my tracking number that I noticed that it was different from the label I sent to the store. I still had the tracking number in my phone but had since threw the receipt away. After I got off the phone with footlocker I called the UPS store back and requested to speak to a manager. I told the manager about how I wanted another copy of my receipt to which they said ok they would email me a copy in 3 mins. I decided to drive there and just request it in person after 3 mins elapsed. On the way there I called corporate to file a complaint because they seemed aggressive over the phone and I did not trust them to do what they said they would do. When I finally reached the store I still was on the phone with corporate and entered to speak to someone. The person I spoke to in the store couldn't find any information on my transaction or any transaction I have had in the past and said its almost like your name had been deleted.

  Business response

  07/17/2022

  Business Response /* (1000, 5, 2022/05/27) */ To whom it may concern: As indicated by Mr. ****** himself, the process to return goods at The UPS Store is handled typically this way and the Store is no longer responsible for returns once they leave our jurisdiction. However, if Mr. ****** can provide the return address and contact number for the Footlocker Return we will be more than happy to investigate and verify the return. Sincerely, Peter ****** The UPs Store Consumer Response /* (3000, 7, 2022/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already provided this information to the UPS store once before but for record I will provide it again here. The address for the return is Customer Returns 1(800)991-6815 Foot locker 59 Foot Locker Way Junction City KS 66441 1Z3Y406XXXXXXXXXXX This information is on the label that I sent to the UPS store to be printed out. The tracking number that is on this label shows no origin scan or anything movement at all. Even if this package was delivered it would at least show a delivered status. If the store is not responsible for the package I left in their care who exactly is if it never reached its destination? To add to that point, the receipt I was provided had a different tracking number than the label I sent to the store (1ZXXXXXEXXXXXXXXXX). I have been requesting a receipt of my transaction since this dispute begin last month and it still has not been provided to me. I was told my transaction was found and that it would be emailed to me and in the time it took me to drive to the store any history of me ever using the UPS store was mysteriously erased. I was there on 4/28/22 on 12:30pm and made a transaction for $20.17. I feel like this should be able to be settled when the receipt is produced. If the tracking number and information on the receipt says the correct tracking number then it would be possible that my issue is with Footlocker and not UPS. I am looking forward to hearing about UPS's findings once they contact Foot locker.

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