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Find a Location

Patriot Pool Service LLC has 1 locations, listed below.

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    Business ProfileforPatriot Pool Service LLC

    Pool Service

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This business provides commercial and residential pool service and maintenance.

    Business Details

    Location of This Business
    16604 Trenton Rd, Upperco, MD 21155-9533
    BBB File Opened:
    6/23/2010
    Years in Business:
    22
    Business Started:
    3/1/2002
    Business Incorporated:
    3/1/2002
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jeff Eaves, Vice President
    Contact Information

    Principal

    • Mr. Michael P. Flynn, President/Owner

    Customer Contact

    • Mr. Michael P. Flynn, President/Owner
    • Mr. Jeff Eaves, Vice President
    Additional Contact Information

    Fax Numbers

    • (410) 374-1839
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Patriot Pool company opened my pool on May 23, 2022 and I will admit it was in bad shape as my pool liner had ripped over the winter, however this is now Jun 12 and I have yet to swim in my pool for the reason I am about to state and show you. On May 27, 2022 I received an email from your company advising me my pool was clean, however when I arrived home this is what I came home to (see attached) XXXXXX & XXXXXX,XXXXXX, XXXXXX. I immediately email the attached pictures to your company email showing the pool was not clean. I called Lisa on Monday May 30, 2022 and was told it's going to take at least two more cleaning to get this corrected. I was not happy but I excepted it and waited for my next pool cleaning which was around June 4th 2022, this time I was told by the technician his battery died, this is what I was left with (see attached) XXXXXX. Again I called Lisa and was told they would send someone out. This time two technician came out and the equipment broke again, also they brought no chemicals because they told me I had to buy them from the company, which I was unaware of. See attached (XXXXXX) My pool stay dirty until I went to Walmart and brought a vacuum to attach to my garden hose and started to clean myself. I also brought what I could find of tablets. I had to cancel two pools parties and don't know when I will be able to reschedule as I cannot seem to get my pool cleaned correctly. I spoke with Lisa last week and was assured a technician would come on Friday June 10, 2022 to clean my pool, I waited all day and no one showed up, called Lisa back again, she apologized and said she would send someone on Saturday. Don and another technician arrived to clean the pool. Please see attached pictures is what I am left with. ******** XXXXX,XXXXXX, XXXXXX, XXXXXX. When I ask Don about the chemicals I was told he didn't bring them for my pool, because my pool was put in for a work order and not a cleaning.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Greater Maryland

    BBB Reports On

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