ComplaintsforMaryland Oral Surgery Group
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Complaint Details
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Initial Complaint
11/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On April 20, 2022, my daughter went to Maryland Oral Surgery Group to remove her wisdom teeth and I paid in total $3468 which is extremely overpriced, but I had no other choice but to go with this area to envy her teeth. After I used her dental insurance (which Ive attached), I paid them every single time we went in and by the time she was completely finished with her surgery, the front desk said that we did not own them any more money. Now, on Friday October 28, 2022, I received a statement by mail Statement 1 (also attached) saying that she still owed them $304 somehow. When my daughter and I reviewed the statement, we found out that they did not credit us for 2 payments that I had already paid them (both payments on April 12, 2022, amount to $450 and $151). I called them twice on Friday October 28, 2022, and Wednesday November 2, 2022, and left a message telling them about those 2 payments that they decided to not credit us for.On November 4, 2022, someone returned my call, and I told her about the 2 payments that we did not get credit for (both payments on April 12, 2022, amount to $450 and $151). She told me she will email me a new statement. We both then reviewed the email (statement 2 attached) and found that they had added two new charges! They added two new charges ($450 and $151) and added the two other payments ($450 and $151) so they can still charge us for the $304 in total. We are shocked that they did this and decided to add even more charges that shouldnt even exist after I called them to solve the issue. We cant help but feel like were being scammed. Why else did they not have the two charges ($450 and $151) and the two payments ($450 and $151) in the first mail statement 1 that was sent by mail until I told them our two payments were missing??My daughter had her suspicions when the doctor decided to charge us $443 for the anesthesia that they gave her while undergoing surgery. She doesnt even believe that they actually added
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This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.