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Find a Location

Avedon USA, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Avedon USA, LLC

      PO Box 2208 Uppr Marlboro, MD 20773-2208

      BBB Accredited Business
    • Avedon USA, LLC

      505 Commerce Dr Uppr Marlboro, MD 20774-7434

      BBB Accredited Business

    Business ProfileforAvedon USA, LLC

    Fire and Water Damage Restoration
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2021

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Since 1978 we have completed thousands of projects with a cross section of commercial, residential, institutional and government buildings. We provide emergency Board Up, structural shoring, gas line pressure test, tarping and water line pressure test for almost all major insurance companies and clients.

    Business Details

    This is a multi-location business.

    Find a Location

    Avedon USA, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Avedon USA, LLC

        PO Box 2208 Uppr Marlboro, MD 20773-2208

        BBB Accredited Business
      • Avedon USA, LLC

        505 Commerce Dr Uppr Marlboro, MD 20774-7434

        BBB Accredited Business
      Location of This Business
      PO Box 2208, Uppr Marlboro, MD 20773-2208
      BBB File Opened:
      4/29/1999
      Years in Business:
      46
      Business Started:
      1/5/1978
      Business Started Locally:
      1/5/1978
      Business Incorporated:
      11/23/2009
      Accredited Since:
      2/25/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 65184 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

      These agencies may include:

      Department of Labor, Licensing and Regulation (DLLR)-MD

      1100 N. Eutaw St Room 606

      Baltimore MD 21201

      (410) 767-2241

      Fax: (410) 7672986

      BBB records show a license number of 6975 for this business, issued by Maryland Attorney General-MD. The expiration date of this license is 9/1/2024.

      These agencies may include:

      Maryland Attorney General-MD

      200 St Paul Pl 16th Fl

      Baltimore MD 21202-2021

      (410) 576-6550

      Fax: (410) 5767040

      http://www.oag.state.md.us/consumer

      BBB records show a license number of 410516000201 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 12/31/2025.

      These agencies may include:

      Department of Consumer & Regulatory Affairs (DCRA)-DC

      1000 4th Street SW

      Washington DC 20024

      (202) 442-9828

      Fax: (202) 7276546

      http://www.dcra.dc.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Humberto Gittens, CEO
      • Ms. Vonda Tindall, President
      Contact Information

      Principal

      • Mr. Humberto Gittens, CEO
      • Ms. Vonda Tindall, President

      Customer Contact

      • Mr. Humberto Gittens, CEO
      Additional Contact Information

      Fax Numbers

      • (301) 390-0373
        Primary Fax
      • (301) 780-8895
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My house burned down on February 08,2021, and the contractor, (AVEDON LLC). ************* is taking way too long to help me get back to my house. When I contacted them numerous times, they do not have the answer. I'm not sure what else to do it has been taken over two years now it has been so difficult for me, and my 90 years old husband. It has been the worse time of our life. At this point I'm not sure where else to seek for help. I'm helpless no house no place to cook my own food. I have been eating outside every day and it cost money for us. I have all the paperwork but it's too many pages to scan and send to BBB. But if need it, I have it. When I meet with the contractors to pick out windows, doors etc... They tell me one thing than, they do another thing. I have meet with 4 different people on my case and I keep getting different answers. I recorded some of the meetings on my laptop. ****** ******** Permit department said that the contractor is not sending in the correct information. I have all the documents it's a lot. Please help me as soon as possible with my house. Thank You so much. ****************************************************************
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Diamond L

      1 star

      02/03/2024

      I was recommended to the company by a friend of the family who has ties with the company back in July 2023 due to an issue with water damage to my roof and wall. It is now February 2024 and the wall has never been touched. They retiled the roof but afterward there were new leaks in my home and they came out multiple times to assess but were never able to fix the issue. They say they will not touch my wall until the insurance company gives them more money, however the insurance company has already paid them for the wall and the roof and they keep asking the insurance adjuster for more money to pay their employees to which the insurance company said they are not responsible for paying employees. I had another consult to assess the roof again due to leaks and multiple consults say the roof was done incorrectly and Avedon does not want to redo the roof. They are contracted until the end of February 2024 and will be terminated afterwards as their work has been inept and the process has been tedious. In my opinion and my insurance adjusters, we believe them to be a fraudulent company. I would never advise someone to use this company unless they want to waste resources and time.

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