Customer ReviewsforAvedon USA, LLC

I was recommended to the company by a friend of the family who has ties with the company back in July 2023 due to an issue with water damage to my roof and wall. It is now February 2024 and the wall has never been touched. They retiled the roof but afterward there were new leaks in my home and they came out multiple times to assess but were never able to fix the issue. They say they will not touch my wall until the insurance company gives them more money, however the insurance company has already paid them for the wall and the roof and they keep asking the insurance adjuster for more money to pay their employees to which the insurance company said they are not responsible for paying employees. I had another consult to assess the roof again due to leaks and multiple consults say the roof was done incorrectly and Avedon does not want to redo the roof. They are contracted until the end of February 2024 and will be terminated afterwards as their work has been inept and the process has been tedious. In my opinion and my insurance adjusters, we believe them to be a fraudulent company. I would never advise someone to use this company unless they want to waste resources and time.

We have been a customer of Avedon since 2011, after Hurricane Sandy caused severe water damage in our basement. Humberto recognized right away the strong smell of mold/mildew and fought with the insurance company to authorize a second remediation before starting the restoration process. Just recently, they have assisted us with a water damage claim for our secondary home in Georgia. They provided us with guidance and knowledge to help us navigate getting our home restored properly even though they weren't getting paid for the job. I can't thank you enough Avedon, USA for coming through for our family, not once but twice.

My ceiling fan was poorly installed from a previous company. It broke and was dangling from the ceiling. I was very upset at what happened, please see the attached picture. I searched online for a company that could come out and repair it as soon as possible. I found Avedon USA. The two employees who came out, were very professional. They explained to me what they were going to do and gave me an estimate of how long it was going to take to complete the work. Once the work was completed, one of the employees went over everything with me. The office called me for a follow up to make sure that I was happy with the job, and I was. Avedon USA was GREAT!!! Thank you for a job well done. I will referral this company to anyone. Thank you. Nancy P.

This company is a fire chaser. They track fires with a scanner and show up with a very professional facade but once you began to deal with them all the covers come off. These people were hired to renovate a burned down 1 story rambler approx. 999 ft. I had to cancel the contract with them because they tried to take all of my insurance money for something that was unnecessary, Try to use my old bath tub, sent bills to insurance that I knew nothing about. Sent the/cc like I had agreed. Called an inspector when I knew nothing about it. So happened I came through. The inspector didn't allow the admin person to get away with what he was proposing. My husband was dying in the hospital around that time but it didn't matter to them. They tried to take me for all I was worth because they knew what the insurance company had granted. VONDA AND HUMBERTO WERE THE MOST CROOKEDEST VILLAINS I'VE SEEN. ANOTHER COMPANY HELPED TO BREAK THE CONTRACT BUT I HAD TO PAY AVEDON 60,000 TO WALK AWAY. THEY DID ONLY REMOVAL OF TRASH AND PARTIAL DEMOLITION OF INTERIOR.

Avedon USA is the best in the business, the work is ahead of schedule, and the crews went over and beyond! I would return again and again! Good work and dedication to the project is most appreciated!

I recently had severe water damage to my home roof and garage interior. One call to Avedon USA and they responded immediately replacing the roof, damaged decking and trusses, and performed mold remediation in the garage, which included taping and repainting. Every person involved in the process from estimator to craftsmen on the job, where courteous, careful and skilled. Avedon owner Humberto G****** took the time to visit the job site several times to make a personal inspection and offer helpful suggests about the use of various products to properly complete the project. I am most thankful for the attention I received. Because of the positive experience I am now employing Avedon to build a second stand alone garage on my property. Kinsey R*******

I beg and pray that you reconsider doing any business with this radio call chasing company!!! They were first on scene they heard house fire call over scanner, and they were terrible to my blind elderly mother!!! Worst company I’ve ever seen. Try anyone but them I pray that you receive this post before they get ahold of you and start writing all kinds of fake insurance claims and asking for more money!!!

I wish I could give this company a minus star. Our shed caught on fire and spread to our vinyl siding in March 2020. As of 25 September 2020 the only work that was completed was a tarp was put on the damaged side of the house and they delivered a shed that had to be installed. They didn't do the emergency cleanup. We had to hire someone to do that. When I contacted them numerous of times about the completion of the work they would blame our Home Insurance Company saying they had not approved the scope. In talking with my claims adjustor I found that Avedon padded the scope asking for unnecessary repairs such as replacing two windows of the house that was not damaged, replacing more siding that was damaged etc. On 25 September 2020 I sent them a letter cancelling the contract (the work was to be completed Aug 20, 2020 and I had enough!) I was told I could not cancel because it was passed the 3 days I had to cancel I had signed the contract 2 June 2020. Please note the contract did not have the scope attached. Fast forward to April 21 of this year. I received a call from them saying I owe them 4,496 and they threatened to put a lien on my house. When we signed the contract we paid them $1498.83 as a deposit. That covered the cost of the tarp and shed which totaled $1285.08. Actually they owe us $213.75! Do not use Avedon!

Every member of this company has made my experience pleasant from start to finish. Easy and flexible scheduling. Extremely prompt and efficient service. Quality work. I’m very pleased and happy to recommend Avedon USA to anybody who needs home restoration work. I’m a very satisfied customer.

On 4-30-19 we had a fire. In a matter of minutes our lives were turned upside down. Several restorations companies emerged from the smoke , but only one had the equipment and tools to secure our home right then and there. Avedon worked diligently throughout the COVID pandemic, even when the funds from the insurance company was not readily available. I have learned throughout this whole ordeal that anything that is of value to you is worth waiting for. The time and care that Avedon has put into the restoration of our home is appreciated. Avedon has added extra perks to our home which makes us love our home even more.