ComplaintsforDARCARS Chrysler Jeep of Waldorf

• Initial Complaint

  01/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2023 grand jeep **************** edition. The purchase price was $56,000 including $6000 worth of service agreement.. I signed my contract on December 5,2022.Darcars changed my contract and forged my name and my wifes name on a new contract with a $7000 difference excluding the service contracts thus making me pay about six or $7000 more to the finance company.I want my $7000 back and the 15% of finance charges that I will pay on that $7000 over 72 months.

  Business response

  02/01/2023

  CRM ***************************, reached out to the dealer team regarding this matter.  The dealership did nothing wrong followed all polices and procedures and there was no forgery of signatures on the contract. Dealer has a copy of the paper copy and signed electronic copy which succeeds the paper copy.  Dealership has been very cooperative in assisting the customer in request that were made.  Dealership has went as far as they will go at this time and will not be making any adjustments as requested per the Dealer Team.  Please close. Thank you, ***************************

  Customer response

  02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************
  
  I reject the response from the dealership because you can clearly see my signature and my wife Signature on one contract  And then there is another contract with two signatures. They don't match the signatures from the first contract that contract was done behind our backs, and without our knowledge which is clearly illegal, they upped the price on the vehicle without our knowledge completely wrong and ungodly.. they are stealing $7000 to be that greedy is terrible. They removed the service contracts on the second contract and then increased the price of the vehicle.
  

  Customer response

  02/23/2023

  I've sent the attachments requested, you will see the original purchase date and contract as well as my signature in my wife's signature, on the other enclosed attachment you will see the forged very small signatures. On the second contract that was Forge. The price increase the car payment increased and this is not acceptable on the first contract dated December 5 I had about $7000 worth of service contracts. On December 12 I canceled those contracts. So it would lower the overall price of the vehicle. What Darcars did was secretly did a new contract increase the price without the service contract. And this is not acceptable.

  Customer response

  04/06/2023

  enclosed is the documents requested as you can see my signature and my wife signature on the yellow envelope and as well on the original contract on the yellow envelope, it says first payment due January 19, 2023 on the forge documents. It has a February 5, 2023 date for first payment and about a 6 to 7000 difference in the original price of the vehicle, my documents were forged and changed and they're stealing money from me and I don't appreciate it

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6,796.00 was paid to repair my Jeep and it was not fixed, took Jeep back to them several times, still did not repair , however was paid more than enough money to replace transmission. I would like a refund and take my jeep to a Transmission expert to repair. Pointed out to them on more than one occasion that the jeep struggle to go into gear, still the problem was not fixed. Spoke to GM about the problem Angie D****** to no avail. Just want my jeep repaired 07 Jeep ********* in which I have taken very good care of over the years if no resolve, I will have to file a claim in small claims court.

  Business response

  10/19/2022

  CRM Sherlene L**********, reached out to the Dealer Team, please note: the vehicle has been in and out of our shop for a variety of issues since 2020. The issues have stemmed from different op codes and are not the same issue. We reached out to the customer via telephone on three separate occasions with no response. Thank you, Sherlene L*******

  Business response

  10/24/2022

  CRM Sherlene L****** followed up with the dealer team. Please note - Dealer did everything right and that the customer isn't owed anything.  Dealer followed the proper steps in completing their service visit.
  
  12/11/2020- RO# ******- Customer brought vehicle in for a check engine light with a code in the transmission for LR solenoid circuit, customer states she had the vehicle checked out somewhere else and they told her she needed a PCM, we completed our own diagnostics and found no problems with the wiring or the PCM, provided customer an estimate to replace the trans solenoid assy, customer paid the diag fee and took the vehicle. Don performed Diag
  
  02/16/2021-RO# ******- Customer returned to have the Solenoid repair completed along with a list of other complaints, Don was out due to his heart attack, ticket was dispatched to Sean S****** and he re did the diag for the Solenoid to verify along with checking out the other complaints, Sean provided an estimate for repairs and it was reviewed with the customer, customer was provided a hand written estimate due to the fact that she was receiving funds from the state to pay for the repairs needed on the vehicle, most of the work on the estimate was approved and completed and the vehicle was operating properly.
  
  04/09/2021- RO# ******- Customer returned with a complaint of a smell like something burning under the hood, vehicle was dispatched to Sean S****** for Diagnosis, the water pump and valve cover gaskets were found to be leaking, provided estimate to the customer and the repairs were declined, customer took vehicle
  
  04/25/2022- RO# *******- Customer returned with a complaint of the transmission going into limp mode and check engine light coming on, found Trans Solenoid failed, completed mopar parts warranty on trans solenoid
  
  05/16/2022- RO# *******- Customer called with a complaint of the vehicle leaking transmission fluid, sent tow truck to pick vehicle up and tow to dealer, found transmission pan rusted through and leaking, replaced transmission pan and refilled with correct amount of fluid at no charge to the customer
  
  07/27/2022- RO# *******- Customer brought vehicle in with a complaint of a check engine light and trans not shifting properly, we found no issues with the transmission and the vehicle was shifting correctly, we did find an active code for ***** Small Evap Leak, performed smoke test on system and found leak coming from ESIM Seal, customer had recently bought a new ESIM over the front parts counter and had it installed at another shop, that shop did not replace the ESIM seal and it was smashed on one side causing the emissions leak, provided customer estimate to replace the ESIM seal, replaced seal and re tested system and leak was no longer present, customer paid bill and vehicle was released back to the customer.
  

  Customer response

  11/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:This is erelevant to the issue they were paid a lot of money repair my Jeep and did not , if you are paid to do job and you do not that's fraud. I'm requesting a full refund, to take my Jeep to a certified transmission specialist for repair!
  
  Regards,
  
  ***************************
  

• Initial Complaint

  09/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 29, 2022, I purchased a 2020 Jeep ******** from Darcars Chrysler Jeep of Waldorf. After leaving the dealership, I notices the jeep had whistling noises coming from the back of the vehicle and noticed that the truck was misaligned. I informed the dealership of the noise and inquired about the dealership repairing the issue, among other issues such as the seat belt, air conditioning, and ecosystem. Angie, the GM, advised me to return the vehicle to have the mechanics look at the issues. I returned the vehicle and the dealership repaired the issues that were under warranty but informed me that they would not repair the whistling issue. The vehicle was as-is. After further discussion, Angie agreed to buy back the vehicle on May 14, 2022. I received a refund for the tags and the extended warranty. I inquired about a refund of the excise tax, which requires the dealership to notify the MVA of the transaction, specifically, that the dealership purchased the vehicle back without a replacement vehicle. From June 2022 to August 2022, I inquired about the dealership notifying the MVA of the transaction or providing me with a letter documenting the transaction. I was informed by Angie that the dealership is not responsible for such notification and I should be able to request a refund by submitting the bill of sale to MVA. On August 5, 2022, I submitted the bill of sale to MVA to request a refund and I was notified that the dealership must issue the refund. I informed the MVA that the dealership was non-compliant with my request, and the MVA advised me to file a complaint requesting an investigation.

  Business response

  09/23/2022

  CRM Sherlene L****, followed up with the dealer.  Upon review the customer will be receiving a check please see attached. When the check has been completed with the signatures check will be sent out.  Dealership already made contact with the customer upon the conclusion of this review. Thank you, Sherlene L***********

• Initial Complaint

  09/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On June 9th 2022 I contacted DARCARS about a 2009 Chrysler ****. After several chats and phone calls with 2 different sales people a deal was finally done. On June 25th I received a call telling me they had received payment so I could arrange shipment to Ohio where I live. The car was delivered to me on July 1. Since that time, up to yesterday,9/15 I have had at least 16 calls to and from the dealership and their Customer care center. The reason for those calls is that, apparently, an organization of 31 dealerships in 6 states, has no one who can perform a state to state title transfer. So as of 9/17/22 I have no title although they were paid $1039.15 to perform this task as they'd promised to do. The latest target date is 9/25 when the 2nd temporary tag they sent is to expire. The original expired on 8/20. I don't really know what I want as far as resolution other than to get the title to this car soon, as when the tags expire it will be undriveable. Thank you very much for any help, *******************

  Business response

  10/04/2022

  CRM Sherlene L********, have been in much contact with the customer and the Dealership Team to resolve this matter.  The Dealership Team has been working with the Tag Service correcting and updating the paperwork so that we can provide this customer with his tags.  It has been a long process that has taken longer than we had participated.  Again myself have been in close conversation with the next weeks.  Last conversation customer had with the Dealership Team it will take about 2 weeks to complete the process.

  Business response

  10/13/2022

  CRM Sherlene L********** reached out to the dealership for an update.  Dealership provided tags are due 10/13 - 10/14 from the agency.  Dealership will require continue with the process of accepting the tags for accountability.  The customer is due back in town Saturday 10/15/22.  If tags come from the agency before the customer gets back, dealership has agreed to hold them at the dealership and overnight upon the customer's return home with a verbal confirmation.  Thank you, Sherlene L********

  Customer response

  10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

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