ComplaintsforSheehy Hyundai of Waldorf

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a service appointment 7/31/23 at 10:45. I arrived early, left the car for an evaluation of engine light. I started calling serive center at 3:45 (over 20 times no answer) to get status of my car. At 6:00 I contact service appointment line to be told everyone's gone for the day and there's no way to get any information. I do not have my car; knowone called to give me a status and knowone answered the service department phone-it just rings, no recording that department is closed just rings. Horrible way to conduct business, very inconvenient and costly for me paying for transportation.

  Business response

  08/24/2023

  8/22/23 

  **** ****** came in on 7/31 to have her 2017 ***** ** sport diagnosed for a check engine light. Her vehicle was completely diagnosed by 8/1 and authorized for engine replacement by 8/3. The engine arrived on 8/7 and was completed on 8/11. The repair was covered under Hyundai manufacturer warranty in its entirety. There was no out of pocket expense incurred by **** ****** that the dealership has been made aware of. This engine replacement was done timely compared to other comparable shops. 

  Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers. 
  

  Thank you, 
  
  Service Director 
  Sheehy Hyundai of Waldorf 
  

• Initial Complaint

  06/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchase a tire 03/20/23 a tire invoice #**********.. they never put a new tire on. I had several conversation with the following people:*****************: ******** : *****. Sr ice director. I had take to put the tire on 3 or 4 times and they had me **** * for hours to only say its on back order. As of today they have charge me for tire and mounting and they have not for filled the service 3 months plus they have not corrected the problem.

  Business response

  06/28/2023

  6/26/23 
  

  We have already contacted the customer and they will be bringing their vehicle in on Wed, June 28th to resolve this issue. We will have our shop foreman work on this. 
  Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers. 
  

  Thank you, 
  Service Director 
  Sheehy Hyundai of Waldorf 

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tuesday, Jan. 31, 2023, I called Hyundai Sheehy of Waldorf, to have an appointment setup for a recall on my 2013 Hyundai ******. Speaking with advisor, *************************, I asked if I could get an appointment on Saturday because of my working schedule? * ******* indicate recalls can not be done on Saturday's and set the appointment for Monday, Feb. 6, at 7:45am. I drop my vehicle off and received a call approximately 2:30 pm from ***********************, who state my vehicle was ready for pickup. I explain that I work until 5:00 and will be there by 5:30pm. I arrived approximately 5:25 pm to the services dept. sign the document, receive 0 balance receipt, then follow ************** out to locate my vehicle, which was back up to the left side of building at the services dept. door. * ***** open my vehicle door which was not (locked) handled me the keys and walk back inside of the services dept. I notice my trunk light was on so I got out to close the trunk. When I arrived home and got out of my vehicle is when I notice there was paint on the backside of the driver side mirror and I could not lock my doors with my remote. I immediately send a email and follow up with a telephone call the next morning, asking for the services dept. manager. Manager *********************** return a call back to me approximately 2:30 pm Tues. Feb 7,. I explain the problem to A ****** in turn he ask me to bring the vehicle backup before 5: pm. I explain my working schedule and ask and if I could get a loaner so I can drop my vehicle off or if I could bring back on Saturday? * ****** said he did not have any loaners available he wanted to be there and would not be working this Saturday, Feb 11,WANT SUCH A INCONVENIENCE FOR SOMETHING THIS SERVICES DEPT DID. and did not even inform me when I came up to pick up my vehicle. I ask and paid someone to follow me up and bring me home so I could drop my vehicle off. Manager * ****** contact me Wed. Feb 8, indicate my vehicle was in shop to remove the paint but they could not reset my remote starter, I would have to take to where it was install.

  Business response

  03/21/2023

  3/20/23 
  To Whom It May Concern, 
  Customer brought their 2013 Tucson in for a recall that required an update to the engine. This update unfortunately caused the customers aftermarket remote start to become inoperative. The customer was advised this could not have been avoided to perform the recall and because it is an aftermarket remote start that we do not install, we do not have the wire schematics or knowledge to reprogram. Customer has been advised to retum back to the repair facility that performed the install to have reset. 
  Thank you, 
  Aaron Dawson Service Manager 
  Sheehy Hyundai of Waldorf 
  
  

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, *********************** has been violated by SHEEHY HYUNDAI In accordance with the FDCPA Truth In Lending. I have notified SHEEHY HYUNDAI 3 Separate time indicating the laws that was violated and the fraud that was committed within my contract. On September 30, 2022 I sent SHEEHY HYUNDAI an Affidavit of Truth and a Rescission of Contract. Also on November 18, 2022 I sent SHEEHY HYUNDAI an INVOICE of the violations committed and the remedy for each one. SHEEHY HYUNDAI has not rebutted my Affidavit of Truth, nor has they responded to my INVOICE. This company continues to harass me with phone calls and scare tactics of repossessing my vehicle. 

  Business response

  01/20/2023

  January 18, 2023

  Dear Sir/Madam,

  This firm and I represent Sheehy Auto Group with regard to the above referenced complaint number.  I am writing in response to your letter of December21, 2022, to Sheehy Hyundai of Waldorf.  

  *** ******, who we know as **** ******, has made a similar complaint to my client on or about September 28, 2022, I am enclosing a copy of that letter along with a termination agreement he sent with his letter.  I responded to *** ****** on November 28, 2022.  I am also including that response letter for your records.  Prior to writing my response, I reviewed the deal file and spoke with my client.  As stated in my November 28, letter I could see no violation of the Fair Debt Collection Practices Act or any other law.  I invite *** ****** to respond to me if he cared to share any details or specifics.  I received no such response.  

  *** ******' allegation that Sheehy has not responded to him in the past is incorrect.  Because I cannot see any violation of law, *** ******' settlement demand that we give him, for free, his 2022 Hyundai ****** and Thirty Thousand Dollars ($30,000.00) is denied.  If *** ****** cares to share any specifics of any alleged violation of law, I would be happy to reconsider.  By the way, as you can see by *** ******' letter of September 28, 2022, he refers to himself as "**** ******". The same is true in the termination agreement.  

  Very truly yours,

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hyundai has had a 2016 Hyundai ****** for over 2 months just sitting with a non working engine. The vehicle is covered by the warranty and nothing is being done. A lawyer is about to be contacted because the runaround is ridiculous. They have had class action lawsuits in regards to this matter. They are advising parts are not available. That does no good to someone making a car note and has to get to work to support their kids. Hyundai and their customer service are a ******* disgrace.

  Business response

  07/07/2022

  A prior approval request was submitted for this vehicle through Hyundai Corporate on March 24th 2022.  After providing Hyundai corporate with the requested information after the original PA was submitted, Sheehy Hyundai was informed on April 8th 2022 that due to the nature of this request this review process will take more time than usual.  Hyundai corporate informed Sheehy Hyundai on May 16th 2022 that they will be declining this repair due to the failure being out of warranty by time and mileage.  After notifying *** ***** of Hyundai Corporate decision she informed Sheehy Hyundai that she has an extended warranty.  After speaking with her extended warranty company it was determined that oil records and tear down would be required before a decision could be made.  **** ****** stated that she needed a vehicle, could not wait for us to tear down, and picked up her vehicle.  As a side note Mrs. Reeves was placed in a loaner vehicle on April 15th 2022 which was in an accident in her possession on May 7th 2022.  

  Thanks for your consideration.  We attempt to satisfy every customer to the best of our ability.  Our goal is to always sincerely and enthusiastically help customers. 

  Thank you, 

  Aaron Dawson

  Service Manager

  Sheehy Hyundai of Waldorf

  Customer response

  07/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  **************** was also told that after being in the accident which was not her fault, no other rentals were available. On her last visit to Hyundai, she overheard her associate telling another customer that their vehicle was not ready, but they had a loaner for them. They also advised her that the break down of the engine would cost her $1,000 dollars if they found that the engine would not be covered by warranty. They also advised that even if it was covered, there are no engines available anywhere for the vehicle. **************** has paid thousands in rental car fees, almost lost her job and has suffered emotional distress from this entire situation. Working individuals do not have time to sit around and wait on Hyundai to see what they are going to do. All dates, times and occurrences have been recorded and legal advice has been sought. Since Hyundai does not want to take any responsibility in this matter, we can see what happens in court. They have multiple vehicles sitting with no engines while people are still having to make car payments and figure out ways to work. It is a disgrace that they take these issues so lightly. I will reject every response they send until they can offer one to rectify the situation. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  01/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2019 Hyundai ****** with 53,000 miles now. That I bought new in 2019 is losing oil. Sheehy did an oil consumption test on the car and said the car has lost 3 1/2 quarts of oil in 4,000. By the time the car needs an oil change there is no oil in the car. I was told by the SHEEHY service manager that they were going to submit it to Hyundia to see what they wanted to do about the problem. The service manager told me they were changing up to 50 motors a month. The manager told me not to worry too much because I am the original owner, and the car has a 10yr / 100,000-mile warranty. I ask what about the people that buy them used, Sorry only the original owner get that warranty. I ask is that why Sheehy has sent me letters now wanting to buy my ******, so Sheehy doesn't have to fix the problem. They just look at me crazy.

  Business response

  01/27/2022

  1/27/22

  This customer was informed that we would need to do an oil consumption test per Hyundai.  The customer has not completed this requirement.  The oil consumption test is completed after 4 oil checks have been done and we have only been able to check this vehicle twice.  The 1st time the customer brought it in to be tested was at 53120 miles.  The 2nd time was at 57307.  The oil checks per Hyundai have to be done at 1000 miles apart to correctly identify if there is a problem.  Our dealership has not been able to do that.  Between their first visit and their second visit we documented that the oil was only 1.2 qts low which would be within Hyundai specification. 

  Hyundai specification: Normal for vehicles to burn 1 qt of oil every 1000 miles.  At this time there is nothing else we can do based on the information we were given and the tests we were able to perform. 

  Thanks for your consideration.  We attempt to satisfy every customer to the best of our ability.  Our goal is to always sincerely and enthusiastically help customers.

  Thank you, 

  Aaron D. 

  Service Manager

  Sheehy Hyundai of Waldorf

• Initial Complaint

  11/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am filing an complaint against this company because they have breached an ethical trust issue with customer service. On October 23, 2021 we purchased an 2020 Hyundai Palisade SEL - $44,000.00 and payoff value 2018 Hyundai Santa Fe Sport was $20,550.00, which they gave us $19,000.00 for trade in and later on the receipt where it says trade in value instead of them charging the difference we still owed the charged back the $19,000 trade in credit and basically stole our trade in vehicle. Instead of us purchasing the trade in for around it's proper valued price the finance department as well as the on duty manager ***************************** and Sale Person *********************** falsified number that should have been credited us. Cheating us out the purchase of our trade in for a vehicle that cost $44,500.00 before an trade in now we still suppose to pay bank $55,796.00. The facility should be reviewed for ripping off customers to make an unethical sale. *********************** - Sale Person *****************************

  Business response

  11/18/2021

  11/16/21

  Sheehy Hyundai adheres to all processes and laws in regards to business practices.  Based on the on the contract the customer signed we added the difference on trade in allowance minus the payoff.  Customer didn't have a credit after the difference was applied.  The customer owed more than the trade in allowance and did have a trade in tax credit of $1152 which was applied to the deal.  Buyers order that the customer signed and agreed to is attached. 

  Thanks for your consideration.  We attempt to satisfy every customer to the best of our ability.  Our goal is to always sincerely and enthusiastically help customers.  

  Thank you,

  Jose B.

  GSM

  Sheehy Hyundai of Waldorf

  Customer response

  11/20/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: salesperson told me bring my car back on Monday and body shop would fix back of my car and buffer out the small scratches on car.  My husband return back and was told come back another.  When he returned, all they did was take some touch up paint and draw straight line and made it look worst.  I return on Friday, November 19, 2021 and again they did a mess of job on back hatch.  Was told to drop my vehicle off on Monday and they going paint and buff car on Tuesday!  
  
  Regards,
  
  ******* & *****************************
  

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