ComplaintsforWaldorf Dodge Ram

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This all started in Oct 2022 when my Ram Truck need repair because it was bouncing. The first advisor (who got fired) told me I need struts but I don't have struts. I paid $1400.00 dollars and I still had problems. I went back month later for second time and was told by CP it could be fix for $1800 but my ticket said $2300.00. I paid and had to take it back again a month later and was told again they can fix it $2700 but kept my truck in a yard for almost 2 months and no one was working on it. So you see they continue to charge me for the same problems. I went to follow up on this last estimate and was told it would be another month so I got my truck. The problem is this company is committing fraud against certain customers. I spoke with *** (manager) and he made promises of getting the right part in and later claim to not know who I was. Then I followed the chain and spoke with ***, thinking something was going to get done and he was no better and tried to interrogate a customer instead of offering some customer service. Then I called and left a message for ****************** to see if he can tell me why I was con out of thousands of dollars and my truck is still bouncing. This will determine how far this corruption goes up. I will continue to pursue this matter until justice is achieved.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/13/2021 Waldorf Dodge provided services on my car after an accident, with a total repair cost paid to Dodge of $1854.95.Beginning 9/16/2021, I noticed issues with my car - specifically in the areas that Waldorf Dodge completed repair services. Waldorf Dodge refused to fix the issues (caused by their botched repair services) without further compensation. I then took my vehicle to another repair shop for a second opinion (*** ************ (located less than 1 mile from Waldorf Dodge) at ***** ******* ******** ******, Unit ***, Waldorf, MD ***** .They completed the same repair work (correctly) that Waldorf Dodge was supposed to have done originally. So I had to pay twice for the same repair. I have been working for months with Waldorf Dodge for a refund since they did not complete the repair satisfactory and they have yet to respond to my several complaints. I've been given the runaround. I just want to be refunded for a job not completed.

  Business response

  02/05/2022

  To Whom it May Concern - 

   

  *** ******* had his car at another shop for repairs.  The shop supposedly performed an oil change.  Customer went to leave the shop.  The left rear wheel came off and the car slammed a curb.  On 7/28/21, *** ******* had his 2007 Dodge ****** - ***************** miles 119009.  We got the vehicle checked out and gave the insurance company of the other shop a call with the outcome.  They were told it needed an left rear axel and a drive shaft.  They were also informed that the left rear axel was not available and we would have to purchase one from a junkyard.  We ordered parts and had them put on.  Road test vehicle, test went well.  Customer picked car up on 8-13-21.  Customer called a couple days later saying he didn't want a used axle installed in his car.  We told him that the axle was not available and the insurance company wanted us to install used axle, because of the year of car and miles.  Service Manager refunded *** *******  $250.00 dollars back for the axle.  *** ******* supplied his own axle and we installed it for free.  Customer picked up car 10/1/21.  The beginning of December he started calling asking for a refund for the entire job.  He just want a refund.  He did not give us a chance to look or even try to correct this problem.  He said it was already taken car of at another shop  We refused to refund his money to him without getting a chance to correct the problem.  

  Service Director 

  Wes E.  

  Customer response

  03/12/2022

  To Whom it may concern,

  My name is ******* *******.  I received a email today 2-18-22 in reference a complaint.  I filed in which I went to Waldorf Doge to have my 2007 Doge ****** repaired.  This is in request to a written statement at your request about my experience. 

  On or about 6-18-2021 I spoke with Reuben M. a sales rep at Waldorf Dodge at the time of incident about damages incurred from a previous shop who did not perform a service correctly.  Reuben insured me that Waldorf Dodge would solve my current issues because I was preparing the Dodge ****** for Maryland inspection and needed things fixed.  

  I didn't meet the Service Director until months later.  Wes stated he spoke with and insurance company about my car which wasn't true.  Only myself and Rueben spoke to the adjuster.  At that time I myself moved forward paying out of pocket.  Waldorf Dodge was never paid by a insurance company.  I paid out of pocket.  

  My vehicle was towed to Waldorf Dodge on all four wheels.  No tire came off while driving that isn't true.  The drive shaft and left rear axle broke while driving which was the first problem with my car to be addressed.  Another shop performed work which led to the damages yes but at hired Waldorf Dodge to fix the problem.  Rueben handle me for the most part initial work didn't start until 7/28/2021 (car was inoperable entire time) wasn't complete until 8/16/2021.  During this time I had to replace my car battery because they left the lights on and I was informed that I had to replace it which I did out of pocket $7.

  I was told the work was complete and to pick up my car by Rueben. From there I took the car to another shop to have exhaust work done because again the ****** needed to pass Maryland inspection.  The shop owner called me in to show me a large amount of axle grease on the left rear axle.  

  I informed Rueben ASAP he advised me to have it towed back again at my expense and they would figure out what happened (9/16/2021) I dropped the car off on 9/17/2021 in which they didn't get back to my car until 10/1/2021.

  At this time I was told that a defective axle was installed by Waldorf Dodge and was not under warranty and I needed to provide another axle at that time I provided one that same day.  

  On 10/2/2021 I talked to Rueben about reimbursement because he did not inform me of a used axle.  At this time is when Wes came into the picture.  Once he determined by Rueben telling him I didn't know used axle was being used.  He refunded me $250 the cost they paid for a defective axle.  

  I picked up the car on 10/2/2021 and noticed that my service engine light was on ABS brake light was also on and ESP/BAS also the Traction Control light.  How was this satisfactory?  I brought to Rueben attention.  He said drive it if it doesn't go off come back again.  The next visit was the week of the 11th of October the issue was never solved.  At this point I spoke to the Service Manager.  

  The service manager Jen told me that they broke the tone ring putting on to axle which triggered all the fault codes.  At this point I had to find other alternatives because this was costing me time and money.  

  I took the car to another business less than a mile away from Dodge for another opinion.  * * * **** ******* found even more issues that were not addressed in which I paid out of pocket again for services to fix my car again.  

  This was the worst 5 months of having owned this car.  In total I paid $ out of pocket missed 4 weeks of work approximately in pay for this ordeal which means 

  In total I am seeking $

  $ repair reimbursement

  $ (lost wages)

  $

  2/18/2021

  Pictures Attached

• Initial Complaint

  09/07/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We had purchased our 2019 Dodge Ram from this dealership in 2019. Customer service was great during our purchase. Once we sold the vehicle we reached out in October 2020 requesting extended warranty cancellation form to start the process for the remaining balance of our extended warranty to be rebated. Initially the process was easy we received the form via email and filled it out as directed by finance manager Heather H****** and was informed it will take up to 5 to 6 weeks. Upon following up after 6 weeks we left numerous voicemails with her and the customer service clerk requesting Ms. H****** to follow-up with status After months of no response we requested another POC. Our sales person ***** stated we should reach out to ***** and he should be able to assist. Unfortunately no response, until resubmission of second request with confirmed receipt on 13 July by ********** stated it will take 6 weeks and after follow ups no response and we are back at square one.

  Business response

  09/18/2021

  ---------- Forwarded message ---------
  From: ******************* <*************************************>
  Date: Tue, Sep 14, 2021 at 6:17 PM
  Subject: Complaint ID ********
  To: *********************************** <***********************************>

  
  

  I have been working with FCA to cancel the warranty for ********** ***********. I have emailed and faxed documentation again to complete the cancellation process and have the check mailed to the dealership.

   

  I will follow up with them again next week to see what the progress is.

   

  I apologize for the delay in getting this resolved but I do hope to have this completed within the next couple of weeks.

   

  Thank you

   

  *******************

  Waldorf Toyota

  *************************************

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