Business ProfileforB's Plumbing, Inc.

Plumber

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Business Details

Location of This Business

PO Box 2422, Waldorf, MD 20604-2422

BBB File Opened:

6/1/2001

Years in Business:

Business Started:

3/9/1992

Business Started Locally:

3/9/1992

Business Incorporated:

6/9/1997

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 8139 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD

500 N. Calvert Street, Room 308

Baltimore MD 21202

(410) 230-6231

http://www.dllr.maryland.gov/license

BBB records show a license number of DPM1000828 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

These agencies may include:

Department of Consumer & Regulatory Affairs (DCRA)-DC

1000 4th Street SW

Washington DC 20024

(202) 442-9828

Fax: (202) 7276546

http://www.dcra.dc.gov

BBB records show a license number of DPM1000828 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

These agencies may include:

Department of Consumer & Regulatory Affairs (DCRA)-DC

1000 4th Street SW

Washington DC 20024

(202) 442-9828

Fax: (202) 7276546

http://www.dcra.dc.gov

BBB records show a license number of 2710009444 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 3/31/2025.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA

9960 Mayland Drive, Suite 400

Henrico VA 23233

(804) 367-8500

http://www.dpor.virginia.gov

BBB records show a license number of 2710009444 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 3/31/2025.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA

Perimeter Center 9960 Mayland Dr, Ste 102

Richmond VA 23233

(804) 367-8506

Fax: (866) 4656206

http://www.dpor.virginia.gov

Type of Entity:

Corporation

Alternate Business Name

B's Plumbing & Appliance Installation

Additional Contact Information

Phone Numbers

(301) 843-3263
Other Phone
(800) 393-3262
Other Phone

Industry Tip

BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

11/17/2021

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Bs Plumbing was dispatched to my home by ***** ******** Home Warranty to assess a low water pressure issue. He was initially supposed to arrive last Thursday between 2p and 5p. The tech called at 4:45p and said he would be at my house by 5:40pm. I respectfully declined because I was nervous about starting plumbing repairs that late in the evening so we rescheduled for Tues 11/16/2021. When the tech arrived with only a wrench he heard my description of the issue and asked to go into my utility closet where he adjusted the pressure relief valve a little. He asked me to observe if my issue was resolved and I told him that did not fix the problem. He then stated that all valves were on and he doesn't have the equipment to do any further assessment. He then called a supervisor who told him to call the warranty company. I was also advised to call County because the issue was external. This communication to the warranty company resulted in my claim being denied due to his beyond mediocre plumbing assessment. As instructed ******* County Water came out at 9am the following day and brought extensive equipment to address any issues and they found no issues outside and replaced the meter. Then to add insult to injury in his attempt to explain his assessment he felt the need to say "Let me dumb this down so you can understand". I then shared I don't need you to dumb anything down, I need you to explain your assessment. There are a number of other things that happened that made this experience unacceptable but I will stick to the issue at hand.

Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Diane H.

02/21/2023

Bought a tank water heater for an apartment (in a 4 unit building) and had it installed, September 2022. It stopped heating water and because it was still under warranty, called the manufacturer who arranged to have a plumber (contracted by the manufacturer) do the repair. In spite of repeatedly being given a contact number to reach me, the plumber never called but instead communicated via email. This was fine until the day of service. I was given a 3 hour window for the appointment and arrived at the service location prior to the beginning of that window. I called the plumber several times to tell him I was there and requested he call me when he arrived so I could let him in the building. Close to the end of the 3 hour window I was called by the tenant (with the non working water heater) informing me the plumber had gone to the back door of another apartment, asking that tenant about the water heater needing repair. The plumber was informed by this surprised man, the doorbells for apartments were at the front of the building. The plumber left, never contacting me, never returning my calls, and never assessing the water heater that needed the repairs. This behavior by a professional service person is totally unacceptable and I will not be using or recommending others to use this company.

B's Plumbing, Inc. Response

02/28/2023

Our technician texted the customer (standard procedure) at 9:29 AM advising that he was on the way, and gave her an ETA of 10:20 AM. He arrived to find no parking in the front which is why he went to the back. Technician tried again to contact customer while onsite in the back as no one was answering the door, so he then called the office and requested I call the number on file. I did and got no answer. Thus had advised technician to move on as we were within the agreed upon time frame and got no response from the customer.

Customer Response

03/06/2023

The initial problem communicating with this company started with an incorrect phone number they were using to reach me. The correct contact number was provided to them via phone calls and email messages (on 8 separate occasions). On the day of service, while at the service address I contacted them, from the corrected contact number 3 times, and NEVER received a return call. While the technician was knocking on the door of a neighbor, I was on site waiting for his call. The business, in spite of being provided a corrected contact number, for some reason, refused to use it to contact the customer which resulted in the service not being provided.

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B's Plumbing, Inc.

Business ProfileforB's Plumbing, Inc.

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Business ProfileforB's Plumbing, Inc.

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Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

B's Plumbing, Inc. Response

Customer Response

Local BBB

BBB Reports On