Business ProfileforMercer Carpet One Inc.

Mercer Carpet placed carpet in my home approximately on 4/27/2022. I instructed Katlin, the salesperson to only carpet the upstairs floating steps. However, when the workers were removing the carpet on the steps, they also removed the carpet on the bottom steps. I mentioned to the workers that the carpet on the downstairs steps were NOT to be removed. But, the damage was already done and the carpet was being removed. I called Katlin and informed her about the error and she said that she would issue a refund of $400.00 for the error, Several days later, she then said that she would issue a store credit if I bought carpet for the hallway for $1400. I said that this was not acceptable. And, we, according to her we are at an impasse. She refuses to refund the $400.00 for the mistake that she made on the contract and the workers made by removing the carpet on the downstairs steps. She mistakenly wrote floating steps on the contract instead of writing ONLY upstairs steps. In my opinion she made an error and, as a result, the company owes me a refund of $400.00 Thank you for your help.