Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On April 4, of 2022, Maximum Concrete sent me a Revised Proposal Contract, identifying the agreed upon concrete work to be completed at my home. A deposit of $1,625 was due at the signing of the contract and $1,625 due after prep work and another $1,625 at completion of the work. I have been in contact with the contractor, by text and phone, on many occasions. He would promise to schedule me for the work but he never did. I, then requested a refund on numerous occasions. I was promised that I would be refunded my initial payment. To date I have received no refund. On August 11, 2023 I was promised my refund within 30 days. On September 11th I, again made contact and reminded him that 31 days had passed. He appologized and continued to promise a refund. I have not received a refund and he continues to promise to refund me. I have copies of the texts as additional proof to support my claim.Business response
10/07/2023
Prior to the settlement of the matter in question, I attempted to maintain truthful and frequent communication with the customer in question. I refunded the customer’s deposit in full on September 29, 2023 in the amount of $1625 via *****. The confirmation number associated for the direct transaction from **** ** ******* is *********.Customer response
10/09/2023
This business, Maximum Concrete, returned my deposit of $1,625 to me on October 2, 2023. I am satisfied with this outcome.
Thank you for your assistance in this matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.