ComplaintsforStrips USA

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sent this company 5 boxes of test strips and haven’t received payment. They promised to pay last night but didn’t keep it. I can’t get a hold of them now either.

  Business response

  08/02/2024

  Payment has already been sent. We process all orders within 24-48 hours.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Well I sold them three Dexcom G7 sensors and got a prepaid box in the mail on 1/31/24 and mailed it with the three Dexcom G7 sensors on 02/1/24 USPS tracking number **** **** **** **** ** and they received the package on 2/5/24 and I called them on 2/6/24 at 828-278-7477 to be told i get my money via cash app on 2/6/24 and that never happened at all very upset about this

  Business response

  02/14/2024

  Package was returned to michael adams as the supplies was damaged.

  The tracking number for the return is **************************

  Tracking shows it will be delivered thursday 2/15

• Initial Complaint

  12/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sent this company 10 dexcom g6 sensor they was paying me 492.00 they have not gave me anything I can’t get ahold of them I’ve emailed text and called

• Initial Complaint

  08/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I provided a shipment of Dexcom supplies to Strips USA in the amount of $623.00 on July 3rd. I shipped the contents of the order and the order has been delivered. It is the end of August and I still have not received my payment. This company sent me a bad check in the past that I could not cash, and they take eons to respond to their text system, which they recommend using to save time due to multiple orders. I am demanding payment now, as they did not pay me previously until I threatened them with a BBB complaint. I will no longer be dealing with this company.

  Bureau response

  09/05/2023

  Complaint Handler
  Strips USA 
  * *********** **** *** *********** ** *****
  
  
  Dear Complaint Handler: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/31/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Jessica ********

  ** ******** ****** *********** ** *****

  Daytime Phone: ###-###-####
  E-mail: ***************************  

  The details of this matter are as follows:

   

  Complaint Involves:
  Billing or Collection Issues 

   

  Customer’s Statement of the Problem:
  
  I provided a shipment of Dexcom supplies to Strips USA in the amount of $623.00 on July 3rd. I shipped the contents of the order and the order has been delivered. It is the end of August and I still have not received my payment. This company sent me a bad check in the past that I could not cash, and they take eons to respond to their text system, which they recommend using to save time due to multiple orders. I am demanding payment now, as they did not pay me previously until I threatened them with a BBB complaint. I will no longer be dealing with this company.
  
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  I am demanding payment for my shipped supplies and for the transaction to be completed.
   

  Bureau response

  09/05/2023

  Jessica ********
  ** ******** ****** *********** *** *****  
  
  Dear Jessica ********:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/31/2023 against Strips USA.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  09/12/2023

  Complaint Handler
  Strips USA 

  * *********** **** *** ************ ** *****
  
  
  Dear Complaint Handler:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/31/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Jessica ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Jessica ********
  ** ******** ****** *********** ** *****
  Daytime Phone: ###-###-####
  E-mail: ***************************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  I provided a shipment of Dexcom supplies to Strips USA in the amount of $623.00 on July 3rd. I shipped the contents of the order and the order has been delivered. It is the end of August and I still have not received my payment. This company sent me a bad check in the past that I could not cash, and they take eons to respond to their text system, which they recommend using to save time due to multiple orders. I am demanding payment now, as they did not pay me previously until I threatened them with a BBB complaint. I will no longer be dealing with this company.

   

  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  I am demanding payment for my shipped supplies and for the transaction to be completed.
   

  
  Additional Comments from Consumer:
  

  Bureau response

  09/28/2023

  Complaint Handler
  Strips USA 

  * *********** **** *** *********** ** *****
  
  Dear Complaint Handler:
  
  This message is in regards to a complaint submitted to BBB about your business on 8/31/2023 by Jessica ********.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  09/28/2023

  Jessica ********
  ** ******** ****** *********** *** *****
  
  
  Dear Jessica ********:
  
  This message is in regard to your complaint submitted on 8/31/2023 against Strips USA.  Your complaint was assigned ID *********
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

• Initial Complaint

  08/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I shipped unused diabetic testing supplies for sale and have not received payment.

  Bureau response

  08/18/2023

  Complaint Handler
  Strips USA 
  * *********** **** *** *********** ** *****  
  
  Dear Complaint Handler: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/17/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Rudy *********

  ***** ******* *** ** *********** ** *****

  Daytime Phone: ###-###-####
  E-mail: **********************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Billing or Collection Issues 

   

  Customer’s Statement of the Problem:
  
  I shipped unused diabetic testing supplies for sale and have not received payment.
  
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Paid for items
   

  Bureau response

  08/18/2023

  Rudy *********
  ***** ******* *** ** *********** *** *****  
  
  Dear Rudy *********:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/17/2023 against Strips USA.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  08/25/2023

  Complaint Handler
  Strips USA 

  * *********** **** *** ************ ** *****
  
  
  Dear Complaint Handler:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/17/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Rudy *********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Rudy *********
  ***** ******* *** ** *********** ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  I shipped unused diabetic testing supplies for sale and have not received payment.

   

  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Paid for items
   

  
  Additional Comments from Consumer:
  

  Bureau response

  09/14/2023

  Complaint Handler
  Strips USA 

  * *********** **** *** *********** ** *****
  
  
  Dear Complaint Handler:
  
  This message is in regards to a complaint submitted to BBB about your business on 8/17/2023 by Rudy *********.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  09/14/2023

  Rudy *********
  ***** ******* *** ** *********** *** *****  
  
  Dear Rudy *********:
  
  This message is in regard to your complaint submitted on 8/17/2023 against Strips USA.  Your complaint was assigned ID *********
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩