ComplaintsforLindsay Ford of Wheaton

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/11/2019, I purchased a 2017 ******** ******** with 33,226 miles from Lindsay Ford of Wheaton. I also purchased an extended warranty for the vehicle. I selected the PremiumCARE option offered by the Ford Extended Service Plan. This incurred an added cost of $3,875 towards the vehicle. The plan was scheduled to expire on either 11/11/2025 or 93,226 miles on the odometer. On 03/06/2023, I traded the above vehicle in for a different one. This transaction occurred at a ****** in Lakeland, FL. I was informed that I can cancel the extended warranty & request a refund for the remaining coverage. On 03/08/2023, I contacted Ford Protect & requested they cancel coverage & provide a refund. They processed my request but informed me that I would have to contact the dealership where the vehicle was purchased for the refund. This is where my delimma takes place. I've contacted Lindsay Ford numerous times & have yet to receive any resolution. I've left messages with their finance department & business managers. I've spoken to their receptionists as well as their online "chat" option. As of today, no one has contacted me on addressing this issue. I contacted Ford Protect & they verified that my plan was indeed canceled on 03/08/2023 & that I was entitled to a refund for my unused portion of the warranty. All I want is to receive my refund.

  Business response

  06/13/2023

  Hello, 

  I will get with my warranty clerk and see if it's been done. If not, I will have it done right away.

   

  Business response

  06/15/2023

  Good afternoon,

  My warranty clerk spoke with our customer yesterday and the payment has been made. The issue is resolved.

   

  Customer response

  06/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/18/23 I went to Lindsay Ford to buy a used 2019 Ford **** that was advertised for $27,995. A few weeks before they had offered me $10,800 online, to trade-in my 2014 ****. While there they offered me only $7k, but then changed to $11k when I decided to leave, knowing I could sell my car myself for $14k. I decided to accept the $11k to trade-in, for the 2019 **** that was $27,995. I was interested in possibly getting an extended warranty on the engine, electronics, transmission, etc., but was only offered one on regular maintenance for $1580. I was there all day, after being at a different dealer for a few hours in the morning, so I was pretty exhausted & hungry by the time I went to finance. I signed where I was told, not thinking that I needed to look over every single line. Once I was home, a couple days later, I read through everything and noticed that the finance guy, ****, changed the $27,995 to $29,995 and increased the maintenance plan from $1580 to $1880. I was also charged for title, taxes & tags, but only given temporary tags? Now I have to spend hours going to the MVA to get tags. This has never been the process at other dealers. You would think I could transfer my old tags since I got same kind of vehicle? I have called many times, over several days, to get this resolved and they keep sending me to voicemail and no one has called me back. First, they need to correct the contract amount to $27,995, NOT $29,995 and the maintenance contract to $1580 or actually just cancel it. I can't trust them & don't want it. I wanted an extended warranty on the vehicle, not pushed into oil changes at the dealership. It feels like they are trying to steal $2300 from me, hoping I was too tired & too dumb, as a woman, to notice. I am a single mom and a teacher, so that is a lot of money to me. I want the price corrected to $27,995, the $1880 removed and cancelled & an extended warranty on the vehicle to 100k miles, with no deductible, at employee cost as an apology.

  Business response

  03/23/2023

  Good afternoon,

  We process your tags here at Lindsay Ford. That's why you are charged the fee. You can cancel the warranty but you will need to fill out forms. If you can please email me at **********@lindsayford.com, I will get those forms over to you.

  Thanks

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2019 **** from Lindsay Ford of Wheaton in October 2021. The sales associate was Tom L****** and my finance manager was Mike l******. With the purchase of my ****, I also purchased the 10 year extended warranty for the vehicle which gave me 7 additional years on my factory 3 year bumper to bumper warranty for an additional $3100. At time of purchase, I did not receive paperwork or information on the warranty aside from what was noted on the purchase order. I have called the dealership and left messages with finance, sales, and accounting dozens of times to gain information but have received no return calls since purchasing in October 2021. I have been in contact with the warranty company, ********, who still has no record of my warranty on file as of 12 July 2022. I want my warranty purchase cancelled and refunded as I am selling the vehicle.

  Business response

  07/19/2022

  Good Morning,

  I will have someone contact you about cancelling the warranties. I will need a form filled out before we can cancel.

  Thanks

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for a **** * ** 2022 w/Lindsay Ford on March 4, 2022, paying a $500 deposit. The car would have arrived in 6-8 mos. I got impatient, and sought the car at other dealerships. I was able to find one, and purchased it. I then contacted Lindsay Ford (specifically, the salesperson through which I placed the order, Matthew) starting on March 30 to, per their explicit policy, cancel the order. I've spoken to multiple people at Linsday Ford over the phone but with no resolution. They have since been giving me a run-around in order to avoid canceling the order, so they can obtain the car and sell it. Meanwhile, this $500 charge remains on my credit card and I'm having to pay for it. This dealership also manipulated me into buying another car, a 2021 **** * ** Premium. They never got me the title for that car, and when I asked them for it they deflected and told me -- contrary to every other time I've purchased a car, that it would come from the MVA. The title never came, and they've done nothing about that. I want the $500 for the Mach E GT order refunded. I want the title for the 2021 **** * Premium delivered to me.

  Business response

  06/20/2022

  Good Afternoon,

  Can you please send me copy of the receipt for the $500.00? Also, You will need to contact MVA for your title. The dealership can only issue license plates. We never see the titles to vehicles after the registration. 

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2021 **** F-150 with a promised out the door price of ******. They ran credit and it was in the 700s but come time to sign paperwork the finance guy said that they required me to purchase 7k worth of service and maintenance contract to be able to qualify for a loan. I trusted them and got the service plan. Today, I called *** who is the lender and they said they never require service or any maintenance package to qualify for a loan. I think this dealership has set me up for a back end scam.

  Business response

  04/19/2022

  Good Morning,

   

  I can cancel the service and maintenance package. Please contact me at ************.

   

  Thank you

  Customer response

  04/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Ive attempted to call multiple times to the number provided and left vm but have yet to able get in touch with this person nor have they returned my calls. Please provide hours or alternative ways to contact you so we can resolve this issue. If anything, send me whatever forms needed to my email on file so I can fill out or sign, and I will return since Id prefer written proof of cancellation and refunded amount. 
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

  Business response

  04/25/2022

  Good Morning,

   

  Can you please let me know who you have tried to contact and when? You can call me at ************ and I will send the docs over.

  Thank you

  Customer response

  05/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Again, I've tried calling multiple times to the number you've provided at ************ to no avail. I can never get a hold of a real person and only goes to VM of a ********************* and has not returned my calls even after i leave vms.
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

  Business response

  05/05/2022

  Good Morning,

   

  I don't have any missed calls or voicemails. You can also contact ********************* at ************ to get the cancellation request for the full refund.

   

  Thanks

   

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this establishment December 6. I received no paperwork on my new vehicle. I also traded in a ******* and have not received a payoff letter. I also have no information about the new loan for the new vehicle. I have been trying to contact someone for the past 3 weeks. They tell me that someone will give me a call and it hasent happened yet. I would just like to finalize everything and move on with my life. I will never be purchasing another vehicle here.

  Business response

  01/10/2022

  Good Afternoon, I have tried to contact ************. I am having her paperwork sent out tomorrow. If there are any other questions she can contact me at ************

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 2, 2021, I took my vehicle in for service and to inspect a clogged drain in the sunroof. I told the service consultant that the sunroof worked fine and that these vehicles suffer from this issue. I also let the consultant know that I would be travelling on November 11th and that i would not be able to pick up my vehicle until November 20th. After a couple of days, I tried to contact the service consultant with no results. I left several messages and eventually went on my trip. During my trip, I received a message from Lindsay Ford stating that it would cost over $2,000 to fix my sunroof. I tried contacting the service consultant with no response. On November 23rd, I went to the dealer to pick up my vehicle. I waited four hours since nothing was done during the last three weeks; not even the oil change. After waiting for four hours, I complained to the service consultant and told him that it was ridiculous for me to wait since they had my vehicle for three weeks. Finally, my vehicle was ready, but the sunroof was left in the titled position (open). I asked why it was left this way knowing that the vehicle would be susceptible to the elements and the service consultant stated that "they didn't have time to fix it." I asked for the manger's point of contact information and sent him a message the next day. To this day, I have not received a response form Lindsay Ford and my sunroof remains broken. Note: The service technician who delivered the vehicle to me after the service apologized several times for the wait...I wonder why???

  Business response

  01/17/2022

  Good Morning, 

  I spoke with service and ****************** should have received a phone call explaining the issue.

  Thanks

• Initial Complaint

  12/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealership is not honoring signed purchase order and is adding 10,000 fee for delivery of vehicle. Made discriminatory comments too.

  Business response

  01/17/2022

  Good Afternoon,

  The vehicle was sold to ************************** without the additional markup.

  Thanks

   

• Initial Complaint

  10/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This dealership advertised a 2020 ***** *** for $27,500. I told them that I had my own financing & was told I could only receive the advertised price if I used their financing. The staff admitted that they could not provide this in writing. Also a $2000 **** **** plan was put onto the price of the car. Again it is not anywhere in writing that this plan is mandatory. The manager then guaranteed that his banks could match the interest rate offered by my bank. They offered a rate 2.5% higher than my bank & stated they would lower the price to compensate for the higher interest rate. I indicated that I was not interested in the **** **** plan. He presented an offer with a $1000 discount yet refused to remove the **** **** plan which would have resulted in a higher car note than if I used my own financing. I was also told that if I used my financing the cost of the car would increase to $29,500.

  Business response

  10/26/2021

  Good Afternoon,

  I spoke with *** ***** and apologized that she had such a horrible experience at Ford. I wanted to work out a arrangement for her to purchase the vehicle but she did inform me that she bought a car at another store.

   

  Customer response

  10/31/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******** *****
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩