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ComplaintsforOur Family Auto & Trucking Repair
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my tractor to be serviced by Our Family Auto on 2/6/2023, the required a down payment of $750 down to begin repairs. They advised the truck would be ready in 2 days. During the time they had the vehicle, they advised that they broke a clip or a part, they then charged for the part they broke, and added additional days and costs on to the repair. We picked the truck up on 2/10/2023, which was a weekend. The next working day, 2/13/2023 the check engine light came on and on 2/14/2023 the vehicle began experiencing the same issues we took it in for repair. Vehicle had to have a mobile mechanic come to the vehicle for diagnosis and further repairs. Per the notes from the mechanic that fixed the issues: When Got DPF Cleaned; When it was put back together they broke the wires &some wires. Clamps melted DPF gasket wasn't clamped correctly. Truck has limited power. Repair DPF Gaskets and System. Replace Melted and Burned Sensors. We reached out to Our Family Auto on 2/16 and spoke to Pete. Pete said he would pay for the repairs and he just needed a few days to get the money together. We emailed the invoice detailing the repairs and got no further response from Pete or Our Family Auto Repair.Business response
03/22/2023
Good Day the owner here has reached out to the owner of the company on many occasions ,& they have been talking to one another and they have come to the conclusion their will be a refund given,but their were other problems that we're going on with this older truck that we informed the customer and he refused services, so we performed DPF reinstalling. And after the customer pick up truck he did take the truck to another shop but for the service that he refused.We want all customer's to be pleased.Werebso sorry that the customer wasn't please with our work.Sincerely,Pete ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.