ComplaintsforWhite Marsh Mufflers & Brakes

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Dear Sir or Madam:I brought my car about 3 weeks ago to White Marsh Muffler to have my engine rebuilt. The owner -- *********************** -- told me that he wanted $2,500 for the labor, and I supplied all the parts except the spark plugs. When I went to pick up my car yesterday (07/11/2022) he gave me a bill that amounted to $3,600+. Consequently, I said to me that he asked me $2,500 not $3,600+. As a result, he took off a couple hundreds of dollars so that the bill amounted to $3,060.76. The amount of money that I owed him was $2,500 plus $46 for the spark plugs. Thus, The actual amount of money that I owed him was $2,546. I would like a refund in the amount of $514.76. Thank you.

  Customer response

  07/19/2022

  ***Document Attached***
  
  See Attachment/File: 291883804_1129041874622512_1358025274264504781_n.jpg

  Customer response

  07/19/2022

  The carburetor that this mechanic installed does not work properly.

  Customer response

  07/19/2022

  Dear *** or Madam,
  I forgot to mention that in addition to the problems that I have with the carburetor, the engine still leaks oil after he had replaced all the gaskets. Thank you.
  
  ***************************

  Customer response

  07/25/2022

  Dear *** or Madam;
  I am writing this because there are problems with my car, namely, the engine still leaks engine oil even though the mechanic in question -- *********************** -- had replaced all the engine gaskets. In addition, the new carburetor that *********************** installed has problems. First of all, the carburetor has no fast idle and secondly it backfires. Not only he overcharged me, but he also failed to fix my engine. At this point, either he fixes the problems or I want my $3,060.76 back. Finally, I want to add that I emailed him describing the problems, but he has not answered my email. Thank you for your understanding.

  Customer response

  07/26/2022

  ***Document Attached***
  
  See Attachment/File: 291883804_1129041874622512_1358025274264504781_n4.jpg

  Business response

  07/26/2022

  I emailed the customer with a proposed resolution on July 26,2022. I am waiting for a responce. If you have any further questions please call the shop at ************

  Customer response

  07/30/2022

  Dear *** or Madam,
  I am writing in regard to my Case #********. The owner of White Marsh Muffler & Brakes has issued a refund to me, therefore, I want to close the case. I thank the BBB for helping me in resolving this case to my complete satisfaction. Again, thank you very much.
  
  Sincerely,
  ***************************
  

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