Business ProfileforButler Medical Transport, LLC

This company has the worst customer service. My wife is trying to deal with a bill for transport that was sent to us in error that should have been covered by ********. The coding was wrong and when we called to try and fix the bill the call taker, Aisha got on the phone with a terrible attitude. She was rude and refused to help with the bill. My father in law spoke with her and asked her to let her to have his daughter help and Aisha said I’m not helping you and hung up the phone on a 72 yr old cancer patient. When we called back to get the employees same she was rude again and when we told her we were making complaint we hung up. She then called us back and told us that we can’t get her and play games. I have never witnessed or dealt with such a rude and terrible representative of a company. This company should be ashamed of hiring such a horrible person to deal in customer service. We have not been able to get a response from anyone else about this billing issue and we will not recommend this company to handle any transports for family members or use them in the future. Terrible company We need the billing issue to be fixed. ******** advises the code submitted was for educational coding however it was clearly accidental coding due to his level of medical care needed and should have been coded differently. Butler transportation is refusing to work with us to resubmit the claim.