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ComplaintsforRoto-Rooter
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Complaint Details
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Initial Complaint
01/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I had roto-rooter to come out to my address on 1-17-22 to check out my sump pump, cause it needed to be replaced. Just for them to come out they charge me $133.00. When the technician came he told me it would cost me $449.00 to buy a sump pump from them. The whole job would cost me $800.00 with pump and labor. I ask him could I get it cheaper than that if I bought my own pump & parts and he said yes. I went to Lowe's the very next day (1-18-22) and bought everything. The technician came back to my address on Wednesday (1-19-22) morning. After installing the new pump, he hit me with a labor bill of $492.00. Now had he told me the price of labor on Monday evening before he did the job, I would have refuse his services and did it myself. If you subtract the $449.00 from $800.00 that leaves the labor at $351.00. So why did he charge me $492.00 especially when I went out and bought my own pump & parts. His hour and forty-five minute job cost me around $250.00 an hour. For me that is ridiculous, for such a small job as installing a sump pump. Here I'm thinking that the labor would be no more than $350 cause that's what he quoted in the price of doing the whole job for $800.00. So I didn't even bother about asking for the price of labor before he did the job. But if he knew what he will charge me before he did the job, he should have told me, that way I could decide if I wanted to refuse or accepted his services. I just think, as a whole, Roto-Rooter needs to advise their technicians to let the customers know the price of labor before the job is started. This way, the customer can decide if they want to accept or refuse doing business with them. On top of that, the technician did job but left the old sump pump in the middle of my floor instead of hauling it out of my home. I had throw it away myself, but I paid him almost $500 in labor (REALLY). I was told by a representative that mgr. or supervisor would call me, but I never received a call from no one yet.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.