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Find a Location

Horizon Services, LLC has 1 locations, listed below.

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    Business ProfileforHorizon Services, LLC

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.2/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/11/2015

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers residential plumbing, heating, air conditioning, and drain cleaning services.

    Business Details

    Location of This Business
    2607 N Rolling Rd STE 201, Windsor Mill, MD 21244-1984
    BBB File Opened:
    5/1/2015
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Incorporated:
    1/1/1989
    Accredited Since:
    6/11/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 19HC00193700 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 6/30/2026.

    These agencies may include:

    New Jersey Division of Consumer Affairs

    124 Halsey St

    Newark NJ 07102

    (973) 504-6200

    https://www.njconsumeraffairs.gov/Pages/default.aspx

    BBB records show a license number of 36BI01232300 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 6/30/2025.

    These agencies may include:

    New Jersey Division of Consumer Affairs

    124 Halsey St

    Newark NJ 07102

    (973) 504-6200

    https://www.njconsumeraffairs.gov/Pages/default.aspx

    BBB records show a license number of PA017876 for this business, issued by Pennsylvania Office of Attorney General. The expiration date of this license is 7/1/2025.

    These agencies may include:

    Pennsylvania Office of Attorney General

    16th Floor, Strawberry Square

    Harrisburg PA 17120

    (717) 787-5211

    https://www.attorneygeneral.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Level Heating And Air Conditioning
    • Level Home Services
    Business Management
    • Mr. Troy Rainsberg, Vice President of Sales
    Contact Information

    Principal

    • Mr. David Geiger III, President/Owner

    Customer Contact

    • Mr. David Geiger III, President/Owner
    • Mrs. Yolanda Graf, Customer Relations Manager
    • Mr. Lyle Wedell, Digital Marketing Coordinator
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Mislead into agreeing to replacing contractor for compressor with the hope that would fix my ac problems. Four weeks later it didn’t. Still struggling with an AC that is not working. Technician said AC would get back to working normally even though it is under the deck but that has not been the case. Company has made no effort to fix the issue.
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexander G

    1 star

    07/09/2024

    STAY AWAY from Horizon Services! My AC went out the other day and I booked online for service. After receiving an email confirmation for a technician between 12pm and 4pm I humbly waited today. I waited until 3:45pm to try to find out what was going on. The customer support person said they didn't have an appointment with me and said my phone number wasn't registered in their system. Then lied and later said they called around 1pm and that I didn't pick up. I have been patiently waiting by my phone all day, received no voicemail or missed calls. Thank you for absolutely nothing Horizon.

    Horizon Services, LLC Response

    07/10/2024

    We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our managers will be contacting you to work towards a resolution.

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

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