![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGary's Auto Salvage
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a rear axle for my **** ***** Colorado. I was told the vehicle the axle was coming off of at Gary's Auto Salvage had ******* miles on it and everything was tested and before selling and worked. I picked the part up on Friday 1/27/2023 at 4:00pm. (the mechanic JUST got the part off their junk truck as I arrived) Today my mechanic was doing the install on my vehicle and couldn't believe the shape the axle was in. The parking brake was cut off, the diff cover had a hole in it, the wheel cylinders were so rotted that the brake fluid can't be bled and has to be replaced. When calling ****'s today to discuss this and ask why I was sold this in the condition it's in, his response was normally people would just buy the new parts to replace them. I reminded him that there was a 90 day warrantee on the part and "normally" would just be an assumption. I reminded him that we spoke in depth for a week about this part and why I needed it and to "Assume" would not be a professional thing to do. I paid almost ****** for a part that I have to put more money into to ensure it is safe! The gentleman on the phone brushed me off. I told him that clearly the price he sold this part to me for was considered a rip off to me and he laughed! He had no intentions on making anything right with me. Very unprofessional and I truly feel that he looked at this situation as a "take it and run kind of a deal because I am a female! Clearly when there is a warrantee on a part, it's the WHOLE part and NOT just parts he thinks should be covered. Very disappointed to say the least!Business response
02/15/2023
THIS CUSTOMER WAS VERY DIFFICULT TO DEAL WITH AND DID NOT UNDERSTAND WHAT SHE OR HER MECHNIC WAS LOOKING AT //// I HAD HER RETURN THE PART AND GAVE HER TOTAL REFUND WITH NO RESTOCK CHARGECustomer response
02/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Amber
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.