ComplaintsforMaine Medical Certifications, LLC
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On August 11th 2022 I had an appointment scheduled to reapply for a medical marijuana card. Due to the wording on their website and emails, I was led to believe that I could present my previous medical marijuana card OR identification; but didnt require both. I received a text message from phone number ************** claiming to be a nurse from Maine Medical Certifications. She asked for ID, ********************** card, and a selfie. I complied. She then refused service.Business response
08/16/2022
This customer booked an appointment online to renew her medical marijuana certification card with my company. On booking, she replied YES when asked if she has a valid Maine state ID or drivers license (see attached screenshot from her booking). When the time came for the appointment, she sent us a picture of an ID which expired in 2016. She did not actually have a valid ID and therefore was unable to qualify for a medical marijuana card renewal, per Maine state law. We did try to explain this to the customer. She insisted that our website led her to believe an expired ID would be acceptable. It certainly does no such thing. We tried to explain that renewing her card with an expired ID is not legally permitted under any circumstance per Maine State law and ************************** regulations, but to no avail. We had to cancel her appointment for that day and told her as soon as she gets her Maine state ID renewed, we would be happy to reschedule her Medical Marijuana Certification card appointment. She was very upset and threatened to report us to the Better Business Bureau if we didnt complete her renewal that day regardless of the law. And so she did that day.
It was unclear why this customer was not willing or able to renew her Maine state ID so that she could qualify for the medical marijuana certification she was so determined to obtain, nor why she couldnt understand that my company is not above the law.
I did have my IT staff review the website along with all communication which gets sent to customers to make sure there is no uncertainty about the required credentials. Please feel free to visit my website to review https://www.mainemedicalcertifications.com.
This customer was not charged anything for the appointment.
Please feel free to contact me directly with any further questions,
Respectfully,
***************************, FNP-c
Owner Mainer Medical Certifications, LLC
393 Western Avenue
*******, ** 04330Customer response
08/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I never demanded service, I asked them to change their wording on their website which can be seen in my screenshots. All I ask is that you are aware of the wording you used and change it so others wont be confused in the future. Please maintain civility and stay on topic.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Business response
08/17/2022
This customer booked an appointment online to renew her medical marijuana certification card with my company. On booking, she replied YES when asked if she has a valid Maine state ID or drivers license (see attached screenshot from her booking). When the time came for the appointment, she sent us a picture of an ID which expired in 2016. She did not actually have a valid ID and therefore was unable to qualify for a medical marijuana card renewal, per Maine state law.
Are you a Maine resident and have a valid Driver's License, ********************** ID, Military ID or Passport?
August 11, 2022
yes
I have read and agree to the terms above
August 11, 2022
yes
I did also have my IT staff review the website along with all communication which gets sent to customers to make sure there is no uncertainty about the required credentials. Please feel free to visit my website to review https://www.mainemedicalcertifications.com.As to the text message the patient referred to in the complaint, there indeed was a typo. We do apologize for that human error. This typo certainly did not change the laws or rules under which the medical certifications could be issued. The customer presented false information when booking the appointment - she said she had a valid Maine ID, and she did not. If she had answered that screening question honestly on booking the appointment she would have avoided the entire issue. Again, this customer was not charged anything for the appointment.
Customer response
08/17/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This was not simply human error Im a text. The official emails I received from this company were misleading and incorrect. The person I spoke with claimed it was a typo; this needs to be clarified both on the website and in emails sent to customers. I was not charged, I did not receive service; but service is not the outcome Im looking for. I would like this company to be aware of their wording so as not to confuse customers. Im not sure why this keeps getting sent to the company instead of being reviewed by an unbiased party, but Id really like a resolution instead of a fight.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.