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ComplaintsforTBA, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We, at *************************** LLC purchased a new dump trailer for upcoming projects in 2021 and have been waiting since August 2021 for a resolution to rust and tire issues on our trailer within days after our purchase. TBA was purchased by another company ***************************** around the time we were trying to get our new trailer replaced and it was suggested to us by the new owners that we take a refund due to the supply chain challenges. We have been waiting since October 2021 for our refund check, I have called and visited multiple times in a week and have been promised a quick resolution. The managers spoken to are ********************* (Cell:**************), ******, and Flint (Local Manager). We are beyond frustrated and just want to take our refund check and purchase a replacement from their competitor.Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have two $50.00 gift cards totaling $100.00 to their business that has their name/logo on that are legitimate gift cards they issued. They will not allow me to make any purchases because their gift card system has been down for 4+ months. I have the receipts for the gift cards and they acknowledge that the money is there. All I want to do is purchase 2 fuel cans with spouts that total around $81 and change and they will not come good for the gift card. I even offered for them to keep the remaining amount just so that I could get the fuel cans and move on. They said that they are not allowed to do that. So I have $100 worth of gift cards that they will not allow me to use because their system doesnt work. I just want to purchase the two fuel cans and move on. I have gone to their business 4 times this month (once a week) and keep being told that they will give me a call and they never do. I have to keep going their and I only get the answer of corporate hasnt gotten back to us
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.