Business ProfileforThe Furniture Gallery

After purchasing a higher end mattress at the end of 2021 that amounted to near $1800 after taxes, they delivered it only for it to be defective. None of the edges of the pillow top lifted and there was just a hump in the center. After reaching out to remedy the situation, I requested to swap out the mattress for a new one of the same type as it had a 365 day comfort warranty. I unfortunately did not receive any communication after requesting the exchange and my mother had to reach out in order to receive any response. Photos of the mattress were requesting and the defects were acknowledged. I was offered to either pay a fee to have a new one delivered and the old one collected or I could transport them myself. Its ridiculous to pay to remedy a situation that arises due to receiving a faulty product. I transported them myself after the new mattress arrived to the store in January 2023. I once again received a defective product and photos were submitted. They have offered to have me come in to exchange it once again. I currently reside on the opposite side of the country and already have a different mattress after losing any faith of receiving a mattress from this business in the condition as advertised. Im very disappointed that after choosing to support a local business, Ive been given this burden to deal with when I would have received much better service and product satisfaction from a corporation. I think the course of action being offered to remedy this situation is insulting seeing as I would have to travel back across the country to retrieve and return this mattress in order to receive a different (possibly and at this point, likely) faulty product, and then deal with the cost of transporting it across the country only to hope its actually the quality of which I was advertised. This purchase has only been a source of disappointment, frustration and a time absorbing mess.